Cannot Get Mail. The connection to the server failed

 Like many in this community since about 2011, I am having this issue:  Cannot Get Mail. Connection to server failed on my Iphone 6.    The problem started abruptly with no changes made by me. I, too, have tried a hard restart, a reinstall of my Outlook email to no avail.  Given that this problem has presented on this community page over and over again, I would hope that a more permanent solution had been determined. Does anyone have any suggestions about how to resolve this? Thank you. 
 

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Last updated October 30, 2019 Views 1,065 Applies to:

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Hi Adam,

Thank you for posting your query on Microsoft Community.

Please confirm a couple of things:

  1. Do you encounter the same problem when you access your account using a different device?
  2. Have you tried to check if the issue occurs using Browser?

This issue normally occurs due to bad caches and bad settings after the update. As an initial troubleshooting, you need to clear your mobile cache, remove(make sure to turn off the automatic update), and reconfigure your account. Refer to the link below for more information:

http://windows.microsoft.com/en-us/windows/outlook/to-go

If your email app supports Exchange ActiveSync and you need to configure it manually, use the following settings:

 

  1. Server address: s.outlook.com

  2. Domain: <leave empty>

  3. User name: Your email address

  4. Password: Your password

  5. TLS/SSL encryption required: Yes

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

Thanks!

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I have done all the steps below but still get the error message "Cannot get Mail" the connection to the server failed.  I am on an iPhone 5c.  Just upgraded to iOS 9.3.1

what else can I try?

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I also have done all the steps and contacted Apple and still cannot get Outlook on my Iphone6. Very frustrated,HELP!

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I also have done all the steps and contacted Apple and still cannot get Outlook on my Iphone6. Very frustrated,HELP!

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Apple had me remove the account, then update network settings, and re-add the account and it worked.

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did all that 2x still does not work!

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Thanks for the replies:

  • I can get to my email on my ipad as before when connected to the wifi
  • I can get to my email on my pc
  • I have deleted and re-added the outlook email account in my Mail, Contacts, Calendars several times without any resolution
  • I am not familiar with Exchange Active Sync so really don't know how to go about that one.
  • I have two email accounts on my phone (GMail for work and Outlook/Hotmail for personal).  I have been accessing the outlook/hotmail through the Apple mail icon without difficulty since I got my Apple 6.  I have downloaded the Gmail app and this works fine.
  • I tried to download the outlook app to see if that would help, but it said it cannot connect to the server and I should contact my administrator...my administrator of what???

I am baffled as to why this happened suddenly.  I did not update my phone or make any other changes.

Any other suggestions?

Adamscc

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Hi Tony:

Are you referring to removing the outlook email account and then updating network settings?  I know how to delete the email account, but how do you update the network settings?

Thank you,

Cathy

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My outlook emails just started coming through now at pm EST.

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iPhone, settings>general>reset>reset network settings

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