Blank email body in Outlook Web

Hi Tom,

About the issue, could you please capture a screenshot for investigation?

Then I’d like to collect the following information:

1. Which browser are you using? Make sure it’s up to date?
2. Does the issue occur to all users?
3. Let us know whether changing network environments have any effects on the issue.

We suggest you use OWA light version to see whether the issue persists.

Login to OWA (Outlook Web App) > Settings > Options > General > Light version.

Regards,

Brook 

1: Browser: Safari and Chrome, up-to-date on Mac. It is affecting users on Windows Chrome, IE. Also saw the issue on iPad Safari.

2: Yes, it appears to affect all users. Some were OK for a while, but it seems like pretty well all are affected now.

3. Not sure what you mean. We have five sites on different broadband providers, so yes, it seems to work across network provision / DNS / etc.

NB I can't open the Settings > Options page. The only one of the menu items that works is Office 365 Settings. I can't try the OWA light version.

example: i had clicked on the ms email to me as you can see from the highlight. nothing in the right hand pane.

Hi Tom,

This issue is now reported at Service Health Dashboard (SHD) as incident EX41956 starting at January 22, 2016, at 8:29 PM  AM UTC. The user experience of this incident is: Affected users are intermittently unable to preview or open mail using Outlook on the web. A suggested workaround is: affected users may use the light version of Outlook on the web. Tenant administrators can view current information and updates on SHD at the link here https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx. If you are experiencing a similar issue and do not see an SHD post, please let us know as this may indicate either a scoping issue or an independent problem.

Thanks,
Alex
 

hi,

thanks for the response

i do not see this service incident in my dashboard. screen shot below shows the complete 30 day history on my pets-central.com dashboard.

the blank screen issue is still affecting us. nb it is not intermittent and affects all users. we can't easily use light outlook as we can't open any of the mail settings screens to enable it.

i have found a url that loads up the light version and can confirm that it works.

kind regards,

tom

Hi All,

Our engineering team is still working on this issue. Tenant administrators can continue to view current information and updates on Service Health Dashboard (SHD) for incident EX41956 at the link here <https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx>.

If you are experiencing a similar issue and do not see an SHD post, please let us know as this may indicate either a scoping issue or an independent problem.

Meanwhile, I have sent you a PM to request your tenant information (your onmicrosoft.com domain). Please click on the link below to access to your Private Message. https://community.office365.com/user/conversations

Thanks,
Erick

I'd like to add that not showing email body in Outlook web when you click on an email and show it in "preview mode" has been an issue for as long as I've been using it (since December 2015). There are some emails that show nothing, and the FUNNY thing is that most of the time it's emails that get generated from MS Communityr or UserVoice that have this problem. The way to view the real body is to open the email "in another window".. so essentially the "Preview" functionality seems broken.

I use Chrome but I think I tested it on IE also.

Hi All,

Our engineering team is still working on this issue. Tenant administrators can continue to view current information and updates on Service Health Dashboard (SHD) for incident EX41956 at the link here <https://portal.office.com/admin/default.aspx#@/ServiceStatus/ServiceStatusHistory.aspx>.

If you are experiencing a similar issue and do not see an SHD post, please let us know as this may indicate either a scoping issue or an independent problem.

Thanks,
Erick

Hi All,

Service Health Dashboard has indicated that issue EX41956 has been resolved as of: Monday, January 25, 2016 07:02:00 PM UTC. If you are still experiencing an issue, please let us know as this may indicate either a scoping issue or an independent problem.

Thanks,
Erick