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An unexpected error occurred and your request couldn't be handled.

An unexpected error occurred and your request couldn't be handled.

Request
Url: https://outlook.live.com:444/owa/
User host address: 25.164.137.10
OWA version: 15.1.331.20

Exception
Exception type: Microsoft.Exchange.Data.Directory.CannotResolveTenantNameException
Exception message: Failed to resolve tenant name from accepted domain 'biocertindia.info'.

Call stack
Microsoft.Exchange.Data.Directory.ADAccountPartitionLocator.GetPartitionIdByAcceptedDomainName(String acceptedDomainName, String& tenantContainerCN, Guid& externalDirectoryOrganizationId, Boolean directGlsDbQuery)
Microsoft.Exchange.Data.Directory.OrganizationId.FromAcceptedDomain(String acceptedDomain)
Microsoft.Exchange.Data.Directory.ADSessionSettingsFactory.FromBusinessTenantAcceptedDomain(String domain)
Microsoft.Exchange.Data.Directory.Diagnostics.ADScenarioLog.InvokeWithAPILog[T](DateTime whenUTC, String name, Guid activityId, String implementation, String caller, Func`1 action, Func`1 getDcFunc)
Microsoft.Exchange.Data.Directory.ADSessionSettings.InvokeWithAPILogging[T](Func`1 action, String memberName)
Microsoft.Exchange.Clients.Owa.Core.Utilities.CreateScopedADSessionSettings(String domain)
Microsoft.Exchange.Clients.Owa.Core.OwaClientSecurityContextIdentity.InternalCreateExchangePrincipal()
Microsoft.Exchange.Clients.Owa.Core.OwaIdentity.CreateExchangePrincipal()
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.GetExchangePrincipal(OwaContext owaContext, ExchangePrincipal& exchangePrincipal)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.AcquireAndPreprocessUserContext(OwaContext owaContext, HttpRequest request)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.OwaRequestEventInspector.OnPostAuthorizeRequest(Object sender, EventArgs e)
Microsoft.Exchange.Clients.Owa.Core.OwaModule.OnPostAuthorizeRequest(Object sender, EventArgs e)
System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

how to solve this problem

Original title: problem of live.com

Hi,

Thank you for getting in touch with Microsoft Community.

Before we start troubleshooting this issue, we require more information to assist you better.

  1. How exactly are you accessing you Email account?

  2. Since when are you facing this issue?

  3. When exactly are you receiving this error message?

I suggest you to access the Email account using another browser and check.

Reply us with this information to assist you further.

Thank you.

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i am also facing same problem

1.)from last 2 weeks when outlook new upgrate to preview 

2.)i am using email account threw web and email set up in mobile (blackberry) 

3.)when i logging error is occur

suggest me soon because i am losing my business and not able to communicate via email

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Hi,

Thank you for posting your response.

I suggest you to use another browser and check if you are able to access the Email account.

Let’s clear the cache and cookies from the browser and check if it resolves the issue. Refer the following Microsoft help article.

Delete and manage cookies

http://windows.microsoft.com/en-US/internet-explorer/delete-manage-cookies#ie=ie-11

                                                              

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.

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hi

i am gaurav.

i have also same problem. i cant login.

your suggestion is not working.

is not use..

on other browser also same error showing..

please solve this problem

thatnk you

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Yes this problem is there in outlook.com website, since you MS guys got the new Outlook Preview I'm also facing this problem, it ridiculous as the company of such magnitude can get the product that is not even tested properly. 

To be precise I've tried all different browsers on different computer with different ISPs the problem still remains. You need to check your server back end to resolve this issue. Please get it done ASAP, else most of the people like me would shift the mail services.

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Still not working, tried 3 different browsers didnt work at all, need my email back almost 2 months without service, y  pay a monthly subscription and i cant access to my email account or sycn it up with desktop outlook come on this is urgent and important, as everyone said since you update to preview option, the emails just screw up. 

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Hi Nestor,

Thank you for response.

I understand your inconvenience. Don’t worry. Let me guide you in the right direction.

As you are using Microsoft Office Outlook, I recommend you to post your query in Microsoft Office forum, under the category which you are using. As the support team over there shall help you better in resolving the issue. Refer the following link to get in touch with Office support team.

http://answers.microsoft.com/en-us/office

Hope it helps. If you need further assistance, get back to us. We will be glad to assist you.

Thank you.

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Question Info

Last updated August 30, 2024 Views 11,001 Applies to: