I recently lost the ability to access my personal Hotmail email when using Outlook app on my cell phone. It now only allows me to access my work email. When I go to add my Hotmail account in settings, it give me only one option to choose OneDrive for Business as my storage provider. Then it says I can't sign in with a personal account and to use my work account instead. How can I access both accounts on Outlook app?
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February 27, 2024
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Please keep in mind that the Microsoft account recovery process is automated, so neither Community users, Microsoft moderators, nor Microsoft live support will be able to assist in the process. We recommend checking out the following resources for help in regaining access to your account:
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EB
Accessing personal and work email on Outlook app on phone
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Hi Erich,
This is due to a setting your admin enabled on the business account - they can prevent you from adding personal accounts to the outlook app if your business account is in it. You'll need to speak with your email admin.
--This is due to a setting your admin enabled on the business account - they can prevent you from adding personal accounts to the outlook app if your business account is in it. You'll need to speak with your email admin.
Diane Poremsky
M365 MVP, specializing in Outlook, Exchange, and Microsoft 365 apps.
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Hello Erich
Thank you for participating in the Microsoft Community, My name is Miguel T. I'm an independent Advisor
Try to remove all the accounts and try again to add'em. please try first the personal account an then the Work account.
If does not help, remove the Outlook App and install it again.
References:
https://support.office.com/en-us/article/set-up...
https://support.office.com/en-ie/article/troubl...
I hope this information has been useful, please let me know if you still need assistance.
Thank you for participating in the Microsoft Community, My name is Miguel T. I'm an independent Advisor
Try to remove all the accounts and try again to add'em. please try first the personal account an then the Work account.
If does not help, remove the Outlook App and install it again.
References:
https://support.office.com/en-us/article/set-up...
https://support.office.com/en-ie/article/troubl...
I hope this information has been useful, please let me know if you still need assistance.
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SO
Hello Erich
Welcome to the Microsoft Community.
My name is Soraya and I am an independent Microsoft consultant to help you solve this problem!
Please see the link and check for more information that can solve this problem:
https://support.office.com/en-us/article/set-up...
If you do not, please let us know.
I hope I have been useful!
Soraya F.
If a response was helpful, please tick Yes at: Does this solve your problem? You will also help the community
Welcome to the Microsoft Community.
My name is Soraya and I am an independent Microsoft consultant to help you solve this problem!
Please see the link and check for more information that can solve this problem:
https://support.office.com/en-us/article/set-up...
If you do not, please let us know.
I hope I have been useful!
Soraya F.
If a response was helpful, please tick Yes at: Does this solve your problem? You will also help the community
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Hello Erich
Thank you for contacting us, I'm an independent Advisor
Remove all the accounts and try again to install personal account and then the other one.
Check the following:
Set up work/school accounts that have additional requirements
Some work and school accounts have additional security requirements before you can use Outlook for Android. If you're not sure which of these situations applies to your work or school account, talk to your Office 365 admin.
Click on an expander to open it:
On company-managed or provided devices
If your company uses Intune app protection policies
If you connect to an on-premises Exchange server
General steps to set up an Exchange or Office 365 work or school account manually
Set up email in the Outlook for Android app
Outlook for Office 365 Outlook for Office 365 for Mac Outlook 2019 Outlook 2016
https://support.office.com/en-us/article/set-up...
Set up Office apps and email on iOS devices
https://support.office.com/en-us/article/set-up...
Regards
Thank you for contacting us, I'm an independent Advisor
Remove all the accounts and try again to install personal account and then the other one.
Check the following:
Set up work/school accounts that have additional requirements
Some work and school accounts have additional security requirements before you can use Outlook for Android. If you're not sure which of these situations applies to your work or school account, talk to your Office 365 admin.
Click on an expander to open it:
On company-managed or provided devices
If your company uses Intune app protection policies
If you connect to an on-premises Exchange server
General steps to set up an Exchange or Office 365 work or school account manually
Set up email in the Outlook for Android app
Outlook for Office 365 Outlook for Office 365 for Mac Outlook 2019 Outlook 2016
https://support.office.com/en-us/article/set-up...
Set up Office apps and email on iOS devices
https://support.office.com/en-us/article/set-up...
Regards
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After a few more people complained about the same problem, I sent an email to my contacts on the product team to find out what is going on. They are aware of issues that apparently on affect on-prem users and said the workaround to add the exchange account manually, choosing Exchange. Let me know if that works.
--Diane Poremsky
M365 MVP, specializing in Outlook, Exchange, and Microsoft 365 apps.
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