Access an old Hotmail address

I need to access an old Hotmail address but I don't remember the password. My recovery email is my daughter's old rogers address that is no longer active. Is there anything I can do?

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DearAAF_12345,

Welcome to Microsoft Community.

Thank you for writing to us here in the Microsoft Community.

I understand that you want your account back, but I want to let you know that Microsoft account recovery is handled by a fully automated server, and we cannot and do not have access or visibility into any account information. Microsoft takes the security and privacy of its customers very seriously.

If access to the email and phone number associated with your account is no longer available, you will not be able to reset your password through the normal process. However, you can try to recover your account by filling out the account recovery form.

The Microsoft account recovery form is meant to be the last option for you to get back into your account. This form is designed to help users who cannot reset their password or access their account due to a forgotten password, lost phone, or other reasons. The recovery form allows you to prove that you are the owner of your account. Be sure to provide accurate information that you can.

You can fill out the form: Recover your account (live.com)

You can follow some helpful tips provided in this article on how to fill out the form effectively.

Thank you for your time and understanding.

Best Regards,

Peter.Y-MSFT | Microsoft Community Support Specialist

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Last updated May 14, 2024 Views 10 Applies to: