How to retrieve Permanently Deleted Photos

Please help me.

I have tried syncing to Onedrive my children's photos which were since 2013 till 2017, yesterday.

However Onedrive had a red x after about 2 hours of syncing.

After that, it kind of didn't do anything.

I wanted to delete Onedrive photo folder to try to re-sync.

However, as the folder is too big, Onedrive asked if I want to permanently delete it and I said yes.

Now I can't find it the folder in my PC or Onedrive.

Can Microsoft please help me?

Is there any way I can retrieve those photos?

The reason why I signed up Onedrive is to keep my children's photos but now, all is gone.

Please help me.

***Post moved by the moderator to the appropriate forum category.***

 

Question Info


Last updated December 18, 2018 Views 466 Applies to:

Hello,

Looks like you are encountering challenges managing your stored files on OneDrive. You may refer to the Restore deleted items section of this support article for the steps on how to: Delete or restore files and folders in OneDrive.

Give us an update on the result and we will be glad to assist you further.

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Hi Ferdz.

I am unable to see any files in the Recycle Bin.

My files are too big and Onedrive asked if I wanted to delete permanently. I said yes.

Is there anyway I can retrieve the files? They are not in the Recycle Bin.

Please help me.

Thank you very much.

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Hi,

If the files are still not available on the recycle bin, we suggest submitting this issue as a feedback in our OneDrive support. For your reference, check this link to submit a feedback about OneDrive.

Get back to us if you have other concern.

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