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Microsoft account not connected one forma website

Dear Sir


First of all we downloaded One Form App and did the scene in it, after doing the scene, we logged in One Form App, then the option to sign in to Microsoft came and when we signed in the Microsoft account, then One Form account is not connecting. And a kind of message is coming on the mobile screen. I am mobile user/ Desktop version not working


Sorry, but we’re having trouble with signing you in.

AADSTS50020: User account '*** Email address is removed for privacy ***' from identity provider 'live.com' does not exist in tenant 'Centific Global Solutions, Inc.' and cannot access the application '1cb64250-6407-4e2d-ba09-ced55c9232e1'(OneForma) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

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Request Id: 478d0689-0a10-4831-a925-3263d16a1700

Correlation Id: a1b0fe24-54c5-42e4-b19b-248b521647a7

Timestamp: 2024-05-04T11:29:01Z

Message: AADSTS50020: User account '*** Email address is removed for privacy ***' from identity provider 'live.com' does not exist in tenant 'Centific Global Solutions, Inc.' and cannot access the application '1cb64250-6407-4e2d-ba09-

ced55c9232e1'(OneForma) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

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Hello, Md Mazhar.

Welcome to Microsoft Community!

Regarding the AADSTS50020 error code you mentioned in your description, we believe that a common cause is that the other party has shared some of their organization's resources with you, but since your account is not in the other party's organization, you do not have access to them, and are having problems logging in.

We would like to ask you if you are using a personal account or an organizational account, and suggest that you contact someone in your organization to check the organization's settings in relation to your account. For more information, you can also refer to the official link for this error:

Error AADSTS50020 - User account from identity provider does not exist in tenant - Azure | Microsoft Learn

Best Regards,

Airy-MSFT | Microsoft Community Support Specialist

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Question Info

Last updated May 4, 2024 Views 24 Applies to: