• This thread is locked from future replies
Applies to

After installing office 2013, Word and Excel crashes and displays "Microsoft Word has stopped working" or "Microsoft Excel has stopped working"

AJ Lim asked on
Just installed a preview of Office 2013. I am unable to run Word 2013 and Excel 2013. Powerpoint and Access are running just fine. I am getting the following errors:

Microsoft Word has stopped working

Microsoft Excel has stopped working

I have installed it in a laptop running on Windows 78 64-bit
24 people had this question

Abuse history

The answered status icon Answer
sl66x replied on

Heureka! I found a solution that worked for me.

As both Word and Excel run fine in safe mode, do the following:

Open Word in safe mode (as explained above).

Click on File<Options<Add-Ins

Under Manage select COM Add-Ins

Click on GO and uncheck all checked add-inns (in my case ABBYY Finereader....)

and click OK.

You have to repeat this for Excel (where COM Add-ins is not the default choice, just scroll))

Now both apps should work fine.
48 people found this helpful

Abuse history