Question

Q: Installing Outlook 2010 over Outlook 2000 - contact lists

I was happy with Outlook 2000 and had several mailing lists within my Address Book (as subfolders of Contacts). The main contact folder only contained email addresses I only used once (eg to say unsubscribe me from your records).

On installing Outlook 2010, I find that only the main Contact list exists, unless the subfolders are there & I don't know how to find them.

I've lost my email addresses - can anyone help? Before installing, I backed up outlook.pst, archive.pst and FIL.pst, .log & .bak files, but don't know how to access them.

Outlook

Answer

A:

Apology appreciated and accepted.

I don't have any problems with your criticism of Microsoft. They are often their own worst enemy. My defence is only of those people who provide their own time to answer questions, from unwarranted criticism. We do not work for or speak for Microsoft - even those of us who are MVPs, acknowledged for our work by Microsoft. I understand your frustration.

Do I take it that you now have the Contacts list available from your old PST file, but that list is not displaying the Contacts in your address book?

That being the case, you need to setup that contacts list as an Outlook address book - again bearing in mind that I don't have Outlook 2010 currently available to check the steps - the link I posted earlierhttp://www.howto-outlook.com/faq/locatefeature.htm#contacts suggests that the Address Book settings are configured at:
Outlook 2010: File > Info > Account Settings > Account Settings.> Address Books-> Outlook Address Book > Change.

You should be able to remove the currently empty address book and add a new Outlook address book which will restore the link to the default contacts list (which is the list associated with the default Outlook data file which with my previous suggestions should now be the old PST file).

You should also be able to designate more than one contacts list as an Outlook address book from the Contacts lists' properties (Right click the Contacts list - Properties > E-Mail Address Book)



<PeteThe Fiddler> wrote in message news:*** Email address is removed for privacy ***...

I once again apologise for being short with your forum - I can see now that I mistook the forum for something official to do with the guilty party (MS).

There is a frustration in paying for something, finding yourself actually worse off than when you started, and unable to find the help which was advertised and paid for. Do you agree that MS should at least point tohttp://support.microsoft.com/gp/lifepolicy  on the box, or do you have a policy of not agreeing with critisism of MS?

Anyway, with your help I made the outlook.pst that I saved from Outlook 2000 prior to installing Outlook 2010 the default, closed Outlook & re-opened. No change in the Address Book unfortunately - just, in the drop downs, the contact list and some under suggested contacts, as before, and a new, empty, suggested contacts.

Perhaps I am looking in the wrong place for my address folders (are they now named something else like "contact" or "group" lists?). Are they somewhere else in Outlook? What could have happened to them?


Graham Mayor - Word MVP
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Graham Mayor (Microsoft Word MVP)
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Views: 489 Last updated: March 20, 2018 Applies to: