Problem Submitting Survey via Excel Online

Hi, 

I created a survey via excel online but my respondents were not able to submit the survey. It throws an error that says "Problem Submitting Survey. This survey cant accept submissions. Contact the person who sent you this survey.".

Understand that it may work if i uncheck the box that says "required questions" but there are some questions that are mandatory that i want to get a response.

Would you be able to give some advice on how to proceed?

PS: it doesnt even work for the person whom i have shared editing rights with.

Thanks

Melanie

Hi Melanie,

 

Welcome to Microsoft Community.

 

Let us use Internet Explorer and check.

 

If still having issues with the Internet explorer,then let us open it in inprivate mode and check if that helps.

To open Internet Explorer in InPrivate mode, goto Tools menu and select InPrivate Browsing or use the shortcut Ctrl+Shift+P.

 

If issue persist let us reset the internet explorer.

 

Let us follow the steps mentioned in the article below and verify.

http://support.microsoft.com/kb/923737  

Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

 

Hope this information helps you. Please let us know if you need additional information.

 

Thank you.

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Hi Harish,

Tried with IE but it saids browser does not support. Please advise what else can we do.


Thanks

Melanie

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Hi,

 

Let us try to recreate the survey and check.

 

In case any issues do get back to us, we are here to help you.

 

Thank you.

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Hi Harsha,

May i know if something has been done to rectify this problem? Also anything i should take note of when i recreate the survey?

Cheers,

Melanie

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Hi Melanie,

Kindly refer to the following link and checks if it helps while creating surveys.

https://support.office.com/en-us/article/Surveys-in-Excel-hosted-online-5FAFD054-19F8-474C-97EC-B606FCDA0FF9

 

Hope this information helps you. Please let us know if you need additional information.

 

Thank you.

 

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Last updated February 22, 2018 Views 58 Applies to: