Can't print in color all of a sudden, running Microsoft Office 365, Windows 8.1 on OHP Officejet that is several years old.

Have an HP OfficeJet 6500aplus and which has been working fine with Microsoft 365 and Windows 8.1 for several months. All of a suddent 2 days ago it will not print color from the Word program, prints in color from website. Also tried to print from PDF, Excel will print in black and white only. Have run all of the diagostics, installed new ink, and it will not print.
 

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Last updated January 17, 2020 Views 4,108 Applies to:
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Answer

In that case, I would delete the printer and then re-install it.

See “How to troubleshoot print failures in Word” at: http://support.microsoft.com/kb/826845

and

http://support.microsoft.com/kb/826862

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
Screen shots by Snagit from www.techsmith.com

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