Canon 8350 printer crashes Office 2013

Hi all - The Office 2013 applications crash immediately when printing to my Canon 8350 printer.
All other apps print just fine, and I can print from word to PDF and then print the PDF from acrobat.

Somebody had a similar problem with an 8330, i think, and somehow got it to work. I followed all of the recommendations provided by support in that thread, but without luck.

Help? It's a bit of a bother not to be able to print!

Scott

Answer
Answer
Jiri Adamek provided the answer in another thread, and I thought I'd post it here for others to see. I followed the suggestion and it worked perfectly. Hooray! Thank you Jiri

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try to download drivers for the printer MF9280 which has newer version of build (v20.85). This drivers must be installed manually from the Control Panel. Do not use Canon setup file.

Please follow these steps: http://www.youtube.com/watch?v=ti-lVcG52dU

After it's done, go back to printer Properties, Advanced tab and select right drivers for your printer.

With MF9280 drivers the printer will not work, but in my case old drivers for Canon have begun working. It seems that some component of old drivers was replaced with newer version during setup.

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Last updated April 11, 2018 Views 940 Applies to: