Business contact manager crashes outlook after windows 10 install

Downloaded windows 10 everything is fine (except onedrive) and Business contact manager.  I live in this and everytime I open it outlook crashes.  Killing me Microsoft!  I did spend 3 hours on the phone with "ms support" useless!  and he ended up "transferring" me which is code for disconnect.  Really need help with this....I have a ton of information that I need stored in BCM and cant get it. I did uninstall everything office 365 and BCM reinstalled and still same crashing issue.

Hope someone can help


One extra note on this issue...

After doing what I indicated above, BCM worked for a bit then crashed. I found that only enabling the "Business Contact Manager for Outlook" add-in stopped the crashing.

DO NOT enable the "Business Contact Manager Loader for Outlook" add-in.

This stops the crashing. If you find yourself in a position where it works, but the add-in gets unchecked when you close Outlook and reopen it, then a solution was posted in the thread below.

Solution posted by Guruprasad Ra on May 24th 2011. The only difference is that my registry entry ended with 5 instead of 4 due to the newer version of Outlook that I am running. I set the Loader registry entry to 3 and problem solved.



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Question Info

Last updated December 22, 2017 Views 315 Applies to: