Trouble Purchasing

I have been trying to purchase Office 365 Home Premium all morning, but keep getting an error. 

Sorry, we couldn’t complete your purchase. Please try again later.
 

Question Info


Last updated October 10, 2018 Views 653 Applies to:
Answer
I have been trying to purchase Office 365 Home Premium all morning, but keep getting an error. 

Sorry, we couldn’t complete your purchase. Please try again later.

I'm having the same issues, none of the advice here has made any difference.  My Microsoft account is not a live/hotmail... email account.

Support, please find the error codes hidden in the source of the page below:

<!--BUILD VER: 14.0.5645.4003-->
<!--LLCC: en-GB-->
<!--MACHINE: SN1REN142-->
<!--CORRELATIONID: 9c630f8c-0552-42ea-83d6-80eb655bcd18-->

Ok I've figured it out!  Go to http://account.live.com, login and make sure that your Name is stored in your Microsoft profile.  Now it works!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.