Crash when activating Office 2013 Home and Student

I have installed Office 2013 Home and Student.  It works, but when I try to activate it, it crashes immediately after I press "Sign In".  If I enter an incorrect password, it tell me so and does not crash.  The hotmail account that I used to activate it says that the license is there.  It says it will deactivate in 5 days unless I can figure out how to activate.  Results are the same whether I try to activate using Word or Excel.

Faulting application name: WINWORD.EXE, version: 15.0.4481.1508, time stamp: 0x513f47e3
Faulting module name: unknown, version:, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x003a20c1
Faulting process id: 0x15c0
Faulting application start time: 0x01ce3887a78aab13
Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
Faulting module path: unknown
Report Id: 3ba92385-a47b-11e2-9f5c-00241dd933b6


Question Info

Last updated February 28, 2019 Views 1,781 Applies to:

I understand that you are facing an issue while trying to activate your Office 2013 Home and Student using your Microsoft Account. You mat try the below for your concern.

Go to
Login with your Microsoft Account which you have used while redeeming your software.
On My Account page, under Account options, you will see an option called Install from a disc.
Click on Install from a disc and then click on I want to burn a disc, there you will find your Office 2013 Home and Student Key.
Copy that key and then try to activate your Office using that Key.
Then activate your Office VIA Phone option.

Go to
 to know how to activate Office 2013 VIA Phone

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