Exchange account set-up missing for Outlook 2016


I recently upgraded to Office 2016 Preview from Office 2013.  I had several POP / IMAP and Exchange accounts that all worked fine prior to the upgrade.  After the upgrade the POP / IMAP accounts work fine but non of the Exchange accounts work.  I got the following message "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The Microsoft Exchange information service in your profile is missing required information. Modify your profile to ensure that you are using the correct Microsoft Exchange information service" Ok, so deleted the account and tried to set it up again however, under "Add Account" there is no longer an option to set up an Exchange account. There are only two options: 1) Outlook.com or Exchange ActiveSync compatible service or 2) POP or IMAP. The Microsoft Exchange Server or compatible service option is missing?

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Also: does anyone know if it would be possible to "manually" set up the profile, via registry editing, etc.?

it needs too many keys to do it in the  registry. if you previously had outlook set up on the computer, the account should migrate over to outlook 2016, however several people said it didn't work for them.

You can try using an xml file.

Files are here: C:\Program Files\Microsoft Office\root\Office16\OutlookAutoDiscover 

See

https://technet.microsoft.com/en-us/library/cc511507(v=office.14).aspx for ore information.

Diane Poremsky [Outlook MVP]
Outlook Resources: https://www.slipstick.com
https://www.outlook-tips.net


** I don't work for Microsoft, I just volunteer here.**

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What is autodiscover and how do I apply it to Outlook so I can set up my email account?  I had zero problems adding a gmail acct, but pop3 no go :)

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Just thought I'd add my situation.  I installed the Office 2016 preview on my Win10 test laptop where I previously had 2013 setup and working with our Exchange account.  Had a few issues getting the setup going but eventually was connected to my email.  Rebooted and got back in this morning and got the same error message about missing required information.  Autodiscover is working as we are using Exchange Online (Office 365) and that was one of the setup requirements.  So maybe part of the problem is they still have bugs to work out since it doesn't even work on their system.

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Hi Diane,

how is the procedure to publish autodiscover records.

I have checked DNS on my domain and CNAME autodiscover seems ok and the check made by the utilities in 365administration say that domain is setup correctly.

Regards

Mark

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I am in a different situation: I own a single Office 365 Small Business subscription and right now, I am the only user -- and the Admin-- for the Exchange account that comes with it. How do I configure the account for Autodiscover?  Do I do that in Outlook 2013 or do I do that on my Office 365 configuration pages?

Hi Diane,

how is the procedure to publish autodiscover records.

I have checked DNS on my domain and CNAME autodiscover seems ok and the check made by the utilities in 365administration say that domain is setup correctly.

Regards

Mark

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Office365 should be properly configured, - go to https://portal.office.com/admin/default.aspx#DomainManagerPageLayout - select the domain then click the Find and Fix issues link to the right of the domain name. Does it report any errors?

I don't know if this applies anyone here  - https://support.microsoft.com/en-us/kb/2404385

Diane Poremsky [Outlook MVP]
Outlook Resources: https://www.slipstick.com
https://www.outlook-tips.net


** I don't work for Microsoft, I just volunteer here.**

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I am using Office 365 Home subscription while my company stick with Exchange 2010. So I am not able to use Outlook 2016 to access my company's Exchange if the admin refuse to add autodiscover?

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Same case as you!

I don't understand why MS will break a feature of a product that is still in its 'supported' status. (i.e. Exchange 2010)

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For me the problem isn't the autodiscover. I want use 2 exchange accounts in outlook at the same time without switching. One from the company i work for and my private one. 2 different servers... In outlook 2013 no problem...


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2 exchange accounts should work fine in 2016 too - as long as both have autodiscover records.

What happens when you add the second one? 

If you are adding them at start, you might need to add one, start outlook, then add the other. I've had weirdness with the accounts if i add 2 or more exchange accounts at once.

Diane Poremsky [Outlook MVP]
Outlook Resources: https://www.slipstick.com
https://www.outlook-tips.net


** I don't work for Microsoft, I just volunteer here.**

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Last updated September 24, 2020 Views 134,596 Applies to: