Outlook 2016: deleting messages in Outlook 2016 does not delete them from my Outlook.com mailbox

I recently installed Outlook 2016, and one of my mail accounts is Outlook.com. When I delete a message in Outlook, it is not deleted at Outlook.com. I can't find any relevant settings. Has anyone else seen this or got any ideas?

Thanks!

Brian

 

Question Info


Last updated February 18, 2019 Views 828 Applies to:
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Answer

Hi Brain,

We understand how you feel about the situation. Let me guide you to resolve the issue.

A quick question before we proceed.

What type of email account is configured in Outlook? Is it POP3, IMAP, Exchange Active Sync or Microsoft Exchange Server email account?

If it is POP, I suggest you to follow instructions mentioned in the article below to setup it up as EAS account and verify  the result.
http://blogs.office.com/2012/11/15/put-the-power-of-outlook-2013-behind-your-outlook-com-email/

Hope it helps. Reply with necessary information and the result to help you further.

Thank you.

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