Only OneNote 2016 does not work after Office 2016 Install to Windows 10 Desktop

Was running active subscription to Office 365 when I came across the Office 2016 upgrade.  Installed the upgrade, activated the apps, no apparent problem, until I ran OneNote the second time (opened once, closed, and re-opened).

Following errors appeared in sequence:

[framed message: [We're Sorry, OneNote is cleaning up from the last time it was open.  Please wait.]

in another error block (framed message): [It looks like OneNote is having trouble starting right now.  If you keep seeing this message, restart computer]

Restart, open OneNote once, attempt to open again, same 2 framed messages appear, and OneNote does not open.

Re-Installed both 32-bit, and 64-bit versions,  ran as administrator, moved location of source one-note package from PC to OneDrive and vice versa.  Tried PowerShell add and remove.  Still no joy.

Called Office 2016 help in India.  Confused as I am.  Scheduled to talk with Level II support in a few days.

Any one have this problem?


Question Info

Last updated December 21, 2018 Views 3,870 Applies to:
Delete the notebook cache from the location "C:\Users\[UserName]\AppData\Local\Microsoft\OneNote" and then open onenote.
Truth is still truth, even if you don't believe in it.

13 people were helped by this reply


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.