Ask a new question

OneNote 2016 - Cannot Sign In

Upgraded to Office 2016 and I can no longer sign in - hence I've lost access to some very important notebooks.

Fortunately, the notebooks still exist in OneDrive, but I cannot access them with the OneNote client because I cannot sign in.

I've tried closing and reopening notebooks per the KB article, but I still cannot authenticate.

When I click "Sign In" at the top right I am prompted with the following window:

I enter my email address and click next and I receive a blank window:

This used to work before upgrading to Office 2016.

Something of note I noticed when authenticating to these forums.....

I have the option to choose an MS account or an Office 365 account.

I am signing in with my corporate email address which is an Office 365 account. My OneNote files exist in OneDrive that is tied to my corporate Office 365 account.

If I try to signin through the OneNote menu:

After entering my corporate email address I am greeted with:

Note that it seems to think my account doesn't exist. My guess is it's checking for a Microsoft Account instead of an Office 365 account.

I do not have a Microsoft Account, and my notebooks exist in my 365 account.

How do we remedy this situation?

Thanks.

Hi Anderson,

 

From the issue description it looks like you are working on Office 365 Business account with OneDrive for Business.

 

If yes, you may refer to the below link to post your query in Office 365 Community for better results.

http://community.office365.com/en-us/f/default.aspx

 

If you have further questions related to this, please let us know.

 

Thank you.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello. 

I figured out the solution, but for some reason 

RanGao_MSFT4227

locked my thread at http://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365legacy-mso_oapps/onenote-2016-cannot-signin/3f15facb-b50e-4307-a454-11047204db3f

My company uses SkyFence to protect cloud services. The solution was to add that URL to my trusted sites list in IE.

I was then able to sign in to my OneNote.


1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi

Even we were facing the same issue and tried searching for a solution everywhere on blogs, microsoft community but no solution. Finally tried below fix and one note is working fine now on my windows 7:

1. We had Internet explorer version 8(by default)

2. Just updated the Internet Explorer to Version 9 (though we guess even higher version like 10 and 11 should have same effect)

3. Tried signing IN from onenote app...It worked !

Hope it helps others as well !

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Thanks for sharing this but unfortunately this is not solving the problem.

Apparently this is not Microsoft software otherwise they should have been able to fix it!!

I have deleted Onenote 2016 and replace it with Onenote 2010 which is working perfect.

Regards,

Faisal H 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

unfortunately Microsoft is not able to fix this problem which I had for few month so far.

I suggest you delete onenote 2016 an older version.

I replaced it onenote 2010 which is working perfectly.

Regards


Faisal H 

 

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated October 2, 2021 Views 3,081 Applies to: