OneNote 2016 (32-BIT) does not display "Insert > Scanned Image" button on the ribbon (production release)

On September 22, 2015, the first day of Office 2016 production release availability for Office 365 subscriptions, we downloaded the new 32-BIT Office applications to a desktop PC running W7 SP1 64-bit.  The installation appeared to be successful and normal.  (Note:  This machine also has Office 2010 Home and Student installed.)

In 32-bit OneNote 2016, we are looking for the ribbon entry "Insert > Scanned Image" in the "Insert Images" group.  It is not there.  But the online help documentation (after discussing the many virtues of being able to insert scanned images) plainly shows the "Insert > Scanned Image" button on the "Insert" tab's ribbon just to the right of "Insert > Online Pictures". 

We have gone into "File > Options > Customize Ribbon > All Commands" to try to find this command to add it to the "Insert Images" ribbon group, but we can't find it.  Possibly it is named something unusual, but we're looking for commands starting with "Scanned" or "Insert" and don't see anything promising.

This is a VERY SERIOUS ISSUE for us because we scan archival records routinely.  At best, this is a missing ribbon button which is at odds with OneNote 2016's own online documentation.  But at worst, this is a loss of functionality, because this option is still available and working on our 32-bit OneNote 2010 on this PC and our 32-bit OneNote 2013 on another PC. 

We do see the note in the online documentation that scanning isn't available if you're using 64-bit OneNote on a 64-bit version of Windows, but that is NOT the case here.  We checked the version of OneNote via "File > Account > About OneNote" and it displays

"Microsoft OneNote 2016 MSO (16.0.4229.1024) 32-bit

This exact problem was documented in other forum threads during the Office 2016 preview period and those questions were never answered.  Those "preview" forum threads have now been converted to read-only.

When will this functionality be added back into 32-bit OneNote 2016? 

This is a show stopper for us!  Please Help!!

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Hi,

Thank you for posting your query in Microsoft Community.

We are investigating the issue, once we have any update we will get back to you as soon as possible.

Thank you.

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https://support.office.com/en-in/article/Insert-scanned-images-into-OneNote-2016-for-Windows-6c41b5a8-7dfd-4c6a-811e-5c167729c4d9

This says "Scanning isn’t available if you’re using the 64-bit version of OneNote on a 64-bit version of Windows."

Are you sure you didn't deactivate it for 32-bit OneNote on 64-bit Windows too?

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Hi Sushma - Thank you for investigating this issue.  We will hold off installing any more copies of Office 2016 until we hear back from you.

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Hey folks, I'm a Product Manager on the OneNote team.

The import from scanner feature wasn't as reliable as we would've liked (especially on 64-bit machines), so we made the decision to remove the feature. If it's something you'd like to see added back into the product, feel free to vote for it on UserVoice. In the meantime, you can use Windows Fax and Scan to scan the file to your computer and then insert it into OneNote. Or you can download Office Lens for a great document scanning experience on mobile devices.

We've updated the support article with some corrections: https://support.office.com/en-us/article/How-can-I-Insert-scanned-images-into-OneNote-2016-for-Windows-6c41b5a8-7dfd-4c6a-811e-5c167729c4d9?ui=en-US&rs=en-US&ad=US

Thanks,

William

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Hey folks, I'm a Product Manager on the OneNote team.

The import from scanner feature wasn't as reliable as we would've liked (especially on 64-bit machines), so we made the decision to remove the feature. If it's something you'd like to see added back into the product, feel free to vote for it on UserVoice. In the meantime, you can use Windows Fax and Scan to scan the file to your computer and then insert it into OneNote. Or you can download Office Lens for a great document scanning experience on mobile devices.

We've updated the support article with some corrections: https://support.office.com/en-us/article/How-can-I-Insert-scanned-images-into-OneNote-2016-for-Windows-6c41b5a8-7dfd-4c6a-811e-5c167729c4d9?ui=en-US&rs=en-US&ad=US

Thanks,

William

Hi William -

Thank you for your frank response.

Of course, we can’t address your support experience for this capability, but the Insert > Scanned Image function always worked reliably for us in both OneNote 2010 and OneNote 2013 versions for many years.

Unfortunately, about 95% of our work with OneNote involves inserting information from a scanner.  We chose OneNote because we could scan multiple documents directly into a single OneNote page (without having to create separate files on our hard drive), and the resulting scanned text was searchable inside of OneNote. 

It met our needs so well that we have used this function to archive personal records back to 1967.

Now, unexpectedly, you have removed our capability to do this!  From our point of view, this is a giant step backwards and a significant loss of functionality.  We don’t think we should have to “VOTE” to restore a functionality that’s been part of this product for years. 

We experimented your suggested workaround using Windows Fax and Scan and it does not meet our needs.  First of all, it creates separate Windows files, which then have to be inserted into OneNote in a second operation.  Also, Fax and Scan does not have the capability to scan to a pdf file, and it creates a separate Windows file for EVERY page that we are scanning on the flatbed (we can't use the feeder to this stuff).  That is impractical for us.

Therefore, we will no longer be using your OneNote product for our archiving needs.  We will use our scanner’s software to create searchable multi-page pdf files and we will just organize those files in Windows subfolders.  We will also seek to migrate our few other uses of OneNote (such as To-Do lists and schedules) to other software, probably Outlook.

We are very disappointed that you have chosen to actually remove working functionality from your product.  Judging by the number of views of this thread in just a few short days, other people may be disappointed too!

 

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Hi William,

I understand that you may be pushing users towards the Office Lens mobile app (which I use extensively) but the app with all its glory is no replacement for the scanner integration in the desktop OneNote.

I could not believe when I realised that the "Insert > Scanned Image" functionality was purposefully removed from OneNote 2016.

It is nearly as disappointing as the removal of the OneDrive placeholders in Windows 10 or the lack of Reading List syncing in the Edge browser.

Hopefully all those functionalities will be back with us before the winter kicks in.

Best regards,

Adam

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Its a disaster.... i am told that if you upgrade from 2013 to 2016 there is nonway back....MS MUST WARN EVERYONE WHO HAS A SERVICE LICENCE IE 365.

WHAT IS WORSE IS MS is issuing 'workarounds'   ie use windows fax and scan the copy or move the scanned image!,,

IF THAT SEEMS BAD....then another workaroung is....you have to buy a windows phone because that works using LENS.

WHAT A MESS.....MS get a grip.....

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Im told:  its not in 32 bit 2016 either; .and if you upgrade to 2016 there is no way back...wow,! Does anyone know if its possible to dual boot and add back a 2013 version of office 365.....?  May sound stupid but i really do need scan to onenote and dont want to consider returning to evernote.

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Pete0511 said: "....you have to buy a windows phone because that works using LENS"

Let's be fair. Office Lens is a good quality app and is available on Windows Phone, Android an iOS with great user ratings on all the platforms.

 Office Lens is a useful OneNote companion and I use it a lot.

Still the app is no replacement for the scanner integration in the desktop OneNote.

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Why can't MS learn form it's mistakes, in W8 they removed start button because they say "nobody use it" ... in the end it was a bad decision.. If you remove any feature be 100% sure there is a better alternative available to users. For Enterprise people today, paying for Office SA is a waste of money ...

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Last updated January 5, 2021 Views 690 Applies to: