Office 2016 Licensing Service Not Available

Since upgrade my Office 2013 software to Office 2106, I am seeing this error in the Windows 10 Event Log

Event 0, Office 2016 Licensing Service
The description for Event ID 0 from source Office 2016 Licensing Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Subscription licensing service failed: -1073418220

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Office 2016 Licensing Service" />
  <EventID Qualifiers="0">0</EventID>
  <Level>2</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2015-09-24T04:12:50.000000000Z" />
  <EventRecordID>10572</EventRecordID>
  <Channel>Application</Channel>
  <Computer>TestSystem</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Subscription licensing service failed: -1073418220</Data>
  </EventData>
  </Event>

This error normally occurs daily, generated by Microsoft installed Task Scheduler task 'Office Subscription Maintenance' being run.  I've also manually run this task at different times of the day in case the problem is an overloaded license server.  No luck, always fails

Is this something additional I need to accomplish to "reset" something on my computer so it goes to the correct server to validate my license?

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Hello Larry,

Thank you for posting on Microsoft Community.

I suggest you to try doing a complete repair of Office 365 and check if it resolves the issue.

Let us follow these steps to repair Office 365:

  1. From Control Panel navigate to Programs and /or Programs and Features and right-click on your Office 2016 installation.
  2. Click on Change and then select the Online Repair option.
  3. This step would repair/reinstall Office 2016.
  4. Once completed, make sure to restart the computer. 

Hope the above information helps. Reply with the result and I'll be happy to help you further.

Thank you.

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Did online repair and rebooted computer.  No improvement; licensing request still fails.

NOTE:  Also temporarily disabled anti-virus software when doing licensing check.  No difference so anti-virus is not the issue.

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I have the same issue  and the same result with the reinstall suggestion.  The error is still there.  tho I can run office just fine.

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I have upgrade 3 devices to Office 2016 under my Office 365 subscription and I have the same error showing up on all three devices.  Did the online repair and reboot routine as well without an improvement, error still shows up.  Office 2016 shows as licensed on all three devices and I runs without issue, but I hope there is not a certain grace period that will kick in at some point.

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So,

No reply from Microsoft?

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Useless! I have to do this Everyday? For how long? A week? A year? This DOES NOT SOLVE THE PROBLEM!

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obviously a bug ; guess we should just ignore this...

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I concur this is probably a bug.  I only saw this error while looking for another problem in the logs.

There are far too many questions on this site that are left hanging open after a perfunctory request from a tech rep to do the obvious.  When this doesn't solve the problem, silence from Microsoft ensues.  The least you could do is admit you don't have an immediate answer and (hopefully) are investigating or have kicked it to tier 2 support.  Thats just plain courtesy to your customers.  When the problem is resolved, the party responsible should post the solution to the relevant threads.  Sounds pretty simple to me.  In fact I think its called bug tracking.  Apparently there are some open source products that will help with this ;)  Care to comment Microsoft?

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Further looking through the logs I see that Adobe Reader is creating multiple information events for what amounts to the same "error".  In particular it's related to event ID 0 description not being found.

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Still the same issue:

Subscription licensing service failed: -1073418220

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Last updated June 5, 2021 Views 52,107 Applies to: