Cannot sign into any of the office 2016 professional plus application

Hi Ray,

Thank you for posting your question on Microsoft Office Community.

Before we proceed, I would require more information to assist you better.

1. What is the complete error message?

2. From where did you downloaded Office 2016 Home User Program?

You may refer to the below Microsoft link and refer to the section Activate, Install, and Download and check if it helps.

http://www.microsofthup.com/hupasia/faq.aspx?country_id=IN

Hope it helps. Try the suggestions and let us know the result at your earliest convenience.

                                                                                 
Thank you.

Hi Prabhavathi,

1. There was not any error messages, I simply sign in and nothing happens, the app does not recognize my log in. When I try to sign in again, it still wouldn't work.

2. I downloaded my copy of office 2016 professional plus from https://www.microsofthup.com/. I use the link provided in an email i received which corresponds to an order with a product key.

Thanks,

Raymond

Hi Ray,

Thanks for your response.

You may repair Office 2016 installation and check if it helps resolve the issue.

http://office.microsoft.com/en-in/project-help/repair-or-remove-office-HA010357402.aspx

Hope it helps. Try the suggestions and let us know the result at your earliest convenience.

Thank you.

Hi,

I have tried the method of repairing the program. The sign-in problem is still there.

Thanks,

Raymond

Hi Ray,

Thanks for your response.

You may open any Office application in Run as Administrator and check if it helps.

Locate any Office application and right click on it and select Run as Administrator.

Hope it helps. Try the suggestions and let us know the result at your earliest convenience.

Thank you.

Hi,

This method did not work.

Thanks

Hi Ray,

Thanks for your response.

You may open Office applications in Safe Mode by referring to the below article and check if it helps.

https://support.office.com/en-us/article/Work-with-Office-safe-modes-dedf944a-5f4b-4afb-a453-528af4f7ac72

Note: Steps in the above article applies to Office 2016 also.

Hope it helps. Try the suggestions and let us know the result at your earliest convenience.

                                                                                 
Thank you.

Hi,

I tried to open the applications in root/office16 with cmd and /safe, all it prompts is "We're sorry, but Excel has run into an error preventing it from working correctly. Excel will need to be closed as a result. Would you like us to repair now?" There were three options "Repair Now", "Help" and "Close". I tried all of them. Repair Now does nothing. Help goes to a webpage.

Thanks,

Raymond

Hi Prabhavathi,

I am wondering if there has been another suggested solution to my current problem.

Thanks,

Raymond