Unable to open Word 2013 Error: Word has stopped Working.

Original Title: $140 for ****!

 

I have purchased Office Home & Student 2013 and it installed perfectly fine. Yet, when I go to Word and try open a blank document out pops a box stating Microsoft Word has stopped working and I will be notified IF there is a fix. WTH! I cannot use the dang program. PLEASE help!!

 

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Last updated May 25, 2019 Views 39,258 Applies to:

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Hi,

Thank you for choosing Office and thanks for providing us an opportunity to assist you.

 

I am sorry to hear that you are having trouble opening Word documents.

I will help you to open the Word documents.

 

This issue may occur due to several reasons, let us restart Word in its application safe and check if the issue occurs.

 

Step 1:

To start Word in its application safe, do the following:

Click Start, go to Programs, go to Accessories, click Run, type winword /safe.

 

If the application works fine safe mode, try disabling the add ins for the application and check the result,

  • Click the File tab.
  • Go to Options.
  • Click Add-ins.
  • Select or clear the options that you want.

Step 2:

If the issue persists, you may follow the steps mentioned in the article below:

http://support.microsoft.com/kb/921541

Note: The steps in the link also applies to Word 2013. For Word 2013 (type Office 15 in place of Office 11/12 or 14).

 

Hope the suggestion is helpful. If you need further assistance, reply and we will be glad to assist you.

Thank you.

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Same happened with me - very disappointing.
I have windows 8 - please advise what to do.
Thanks,
Iain

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This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

http://support.microsoft.com/kb/2813143

Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

http://support.microsoft.com/kb/2811180/en-us/

Also see my response in

http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013

Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013

Do you have Toshiba Book Reader installed on the PC?  It has been reported that uninstalling that brings Office back to working status.

Do you have the Acrobat PDFMaker add-in.  It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

Also see:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply

It appears that there may be some hardware incompatibilities as well. 
From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration

For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
Screen shots by Snagit from www.techsmith.com

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Removing Abby Fine Reader seems to have worked for me.  Thanks for the tip.

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There is no "Start" on Windows 8.  What an awful idea this system is.  And your instructions

make in no clearer.

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Hold down the Ctrl key while you start Word, keeping it held down until you are asked if you want to start Word in safe mode.
Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
Screen shots by Snagit from www.techsmith.com

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Aravinda,

 

Thank you for the solution. I also had the problem with the "Microsoft Word has stopped working" popping up on my PC, but I followed your instructions and balance has been restored to my Office software. Hallelujah! Thanks for the help. (◠‿◠✿)

 

Truly,

Pinki

 

Pinki Tuscaderro

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Hi
Your suggestion was great. I disabled "Send to Bluetooth"  Add-ins and the problem disappeared!!
Thank you so much

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Thanks worked for me. I'm using Windows 7 & Office professional 2013.

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Thank you Sir.

 

Removing ABBYY Fine Reader worked.

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