Office 2013 Word Keeps Freezing (Not responding)

Hi,

I have just purchased Office 2013 and have used Word for a couple of minutes, but it repeatedly stops responding in specific scenarios.
It is far too buggy for me to migrate from my previous version of Office.

Situations in which it freezes:
  • Opening the options menu
  • On start up (when it claims that it is not the default program) - I fixed this one by making it the default program for everything
  • Closing the word document and choosing not to save
  • Scrolling through a very long document

Excel does not seem to have the same bugs, and I have successfully reached the options page on that program to turn off graphics acceleration.

The main reason I purchased Office 2013 was for Word and I would really like to have it functioning properly.
I am currently very disappointed and annoyed. 

Other (possibly) relevant details
Platform: Windows 7
Other
Microsoft Office 2003 
Microsoft 2010 Starter (pre-installed on laptop purchase)

Thanks for the help.



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I have identified the specific situation in which Word freezes for me.

When it gets to ANY notification window
e.g.
  • options menu
  • exit notification to save

This makes things very problematic.

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I also purchased Microsoft Office 2013 and can use Powerpoint and Excel without it crashing. Every time I open up Microsoft Word it immediately crashes and shuts down.  I have not been able to even use Word since purchasing Office 2013.
I also am using Windows 7, and had been using Microsoft 2010 Starter (which was also pre installed).

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A lot of problems with Office 2013 are caused by third party (non-Microsoft) applications.  This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834

See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

http://support.microsoft.com/kb/2813143

Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

http://support.microsoft.com/kb/2811180/en-us/

Also see my response in

http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013

Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013

Do you have Toshiba Book Reader installed on the PC?  It has been reported that uninstalling that brings Office back to working status.

Do you have the Acrobat PDFMaker add-in.  It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

Also see:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply and

http://answers.microsoft.com/en-us/office/forum/office_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply

It appears that there may be some hardware incompatibilities as well.  If you have the NVIDIA driver
NVWGF2UM.DLL, try renaming it as: NVWGF2UM.old as was mentioned in:

http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply

See:

http://answers.microsoft.com/en-us/office/forum/office_365hp-word/office-2013-crashes-with-canon-8350-printer/e2bf6530-92e0-47ef-b6ec-e803a91793d0?page=3#LastReply

From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration

For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.  It has also been reported that the problem can be overcome by editing the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the ddeexec key.

The ddeexec can also be deleted from

HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open.

That fix is described at ...

http://www.dilloway.co.uk/there-was-a-problem-sending-the-command.html

It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
Screen shots by Snagit from www.techsmith.com

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None of this helps for me....

I am running Win 8 Pro with Media Center 64-bit
Pent D 2.8GHz
4 GB  installed / 3.25 usable

Word 2013 still just goes in hops.... type 3 letters - freeze - type 4 letters - freeze....

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How do I fix not being able to use word?

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I installed MS Office 365 a few weeks ago.  It constantly freezes on me.  I try to move the cursor or type in new text and absolutely nothing happens.  Or I save something (which has been saved before) and the format changes.  Often I get the message that it is "not responding".  I run Windows 8 (wasn't given a choice about that!).  The only programs I use are MS Office Premium, Quickbooks and a Hallmark Card Studio.  Absolutely no added apps except what came on the computer and I got rid of any games (Wild Tangent).  Can anyone make any suggestions? 

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did you find a fix to this?
I am in class atm and taking notes on word, and its constantly stopping and saying (not responding)

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did you find a fix to this?
I am in class atm and taking notes on word, and its constantly stopping and saying (not responding)

Hi,

I will help you with the issue you are facing related to Word program.

 

Does the issue occur only while working with Word application or is it the same with all the Office applications?

 

In order to troubleshoot the issue related to Word, try the steps below:

Step 1:

If you have any graphics card on the computer, try to update the drivers by visiting the respective website or by contacting the vendor and check if it helps fix the issue.

 

Step 2:

If the above steps fail, try to open Word in safe mode and check if the issue occurs:

  • Hold Windows key + R.
  • Copy and paste, or type the following command in the Open box, and then press Enter:

WinWord /safe

Note: There is space between WinWord and /

 

If Word works fine in safe mode, try to disable the add-ins associated with Word program and then check the result:

  • Click on File menu, Options and then Add-ins.
  • Click on Go button besides Manage: Com-in Add.
  • Check if there are add-ins listed, clear the checkbox to disable them.
  • Click OK.
  • Open Word to check if the issue occurs.

Step 3:

You may also try disabling the hardware acceleration for Word:

Open the Word program.

  • Click on file, Options.
  • Go to the Advanced tab.
  • Under the Display section, uncheck the box for 'Disable hardware graphics acceleration'.
  • Click ok.

If the issue persists in Word safe mode, then try to repair the Office program and check if it helps.

Refer to the link below to know how to repair the Office program:

http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx

 

I hope the above steps helps. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.

Thank you.

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Hi Deepa

 

I've been having these 'not-responding ' problems for several weeks using Windows 8 set up in March this year. I've just tried your suggestions and it works fine in Safe mode, but have followed the add-ins suggestions but its still 'not-responding' in normal mode. Any more suggestions?

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Hi Adrian,

Let me assist you with the issue you are facing related to Office.

 

I need more information to assist you better:

Did you install Office 2013 or Office 365 Home Premium/University subscription?

Does the issue occur only while working with Word application or is it the same with all the Office applications?

Did you try to repair the Office 2013 suite as mentioned in my previous post?

Is the computer connected to a printer?

 

Provide more information on the issue so that we can assist you with better suggestions.

Thank you

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Last updated June 5, 2020 Views 170,553 Applies to: