Question
43902 views

Office 2013 - Word Error (24) - Excel - Not enough memory Unable to open Word or Excel Files via Explorer

SheriAtwood asked on

I am unable to open Word or Excel Files via Explorer

 

I am running Windows 8, Office 2013 Professional Plus and I am having the following problems:

 

1. I originally installed Office 2013 x64 but needed Visio which is not supported on x64

2. I uninstalled x64 and installed Office 2013 Professional Plus x86

3. I continue to have the following problem:

 

- If I double click on a Word file in Explorer I get the error message " Microsoft 15.0 Sorry, something went wrong and Word was unable to start (24) and sometimes the file opens and sometimes it doesn't. The error always appears.

- If I right click on the file and click Open the file opens without the error

- If I double click on an Excel file I get the following error: "Not enough memory to run Microsoft Excel. Please close other applications and try again"

- If I right click on the file and click open the file opens and then the error appears

 

I have tried the following

- Uninstall / reinstall - I even manually cleaned the registry files and am still getting the error

- The Fix it as recommended in other posts

- Manually removed all files / folders of previous Office 2013 install prior to installing a new version

 

This is a brand new laptop and I am also running Office 365.

 

Please help this is very annoying.

 

 

46 people had this question

Abuse history


The answered status icon Answer
SheriAtwood replied on

I FINALLY fixed my problem - Posting my solution in case it helps anyone else

As a reference I am running Windows 8.1 64-bit

This is what worked for me:

  1. Searched the registry (via regedit) for any reference to C:\Program Files\Microsoft Office\Office15 and changed to C:\Program Files (x86)\Microsoft Office\Office15
    MAKE SURE TO BACKUP YOUR REGISTRY BEFORE DOING ANY EDITS

  2. Went to C:\Program Files (x86)\Microsoft Office\Office15
  3. Right click Excel.exe
  4. Click "Troubleshoot Compatibility"
  5. Click "Try Recommended Settings"
  6. Went to C:\Program Files (x86)\Microsoft Office\Office15
  7. Right click WinWord.exe
  8. Click "Troubleshoot Compatibility"
  9. Click "Try Recommended Settings"
  10. Clicked on the excel file I was getting the error messages previously
  11. Error did not popup, Excel launched
  12. I did receive some error message about licensing
  13. Went to Control Panel --> Programs
  14. Clicked on Office Professional 2013
  15. Clicked Repair
  16. Issue fixed!!
NOTE: When I repeated step 10 for the word document and got the error and tried to repair Office 2013 via the Control Panel it said that the installation was corrupt I then did the following

  1. Went to original installation file / download of Office Professional 2013
  2. Reran installation
  3. PROBLEM SOLVED!
For the last part it looks like there were some files missing which the reinstall just put those files back. I am not sure if that was caused by me editing the registry or running the "troubleshoot compatibility" but it fixed the problem and I no longer have the annoying error messages popup.

I am hoping my solution helps someone else as this was very annoying!
9 people found this helpful

Abuse history


progress