"Microsoft Word has stopped working" when I close the program

I installed Office 2013. 
All programs launch and work OK.
When I close Excel and Word, I get a message that "Microsoft Word has stopped working." 
Word then looks for a solution. 
Sometimes it restarts, sometimes it shuts down.

Outlook sometimes shuts down while open.
I then get a message that "Microsoft Outlook has stopped working,"
Outlook then looks for a solution. 
Sometimes it restarts, sometimes it shuts down.


I have disabled all add ons. I have uninstalled and re-installed 2013. 
What do I try next?
 

Question Info


Last updated December 13, 2018 Views 68,520 Applies to:
Answer

I called Microsoft technical support (800-642-7676).

 

The friendly technician tracked the problem to a conflict with a NVIDIA driver from my video card.

 

The offending driver was: NVWGF2UM.DLL

The technician renamed it: NVWGF2UM.old

She left everything else the same.

 

I am still using the PNY NVIDIA GeForce 210 Graphic Card in Windows 7 pro and I am having no problem with any program in the Office 2013 suite.

 

She found the problem driver in the event log.

 

But do not install any future video card driver updates. The offending driver will be reinstalled.

67 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.