Question

Q: Microsoft Word 2013 has stopped working

Whenever I try to open Word 2013 (safe mode is working fine), it says Word 2013 has stopped working. All other Office 2013 are working correctly.
Here's the event log:

Faulting application name: WINWORD.EXE, version: 15.0.4454.1504, time stamp: 0x50be98da
Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a
Exception code: 0xc0000005
Fault offset: 0x00000000000065ff
Faulting process id: 0x1318
Faulting application start time: 0x01ce0ce707fd2419
Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: c:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll
Report Id: 487fb2ad-78da-11e2-98a3-005056c00008

Answer

A:

Sounds like you may have a Bluetooth Add-in that is causing the problem.  Click on the File menu, then Options and then on Add-Ins and then click on the Go button alongside Manage Add-ins and if there is a Bluetooth Add-in, disable it.
Hope this helps,
Doug Robbins - Word MVP
dougrobbinsmvp@gmail.com
I AM NOT CONCERNED ABOUT MY EMAIL ADDRESS BEING VISIBLE!
OneDrive Folder Link
https://1drv.ms/f/s!AmuIXmFDy-1a8nP3RpgnYHp-5zXK

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Views: 130,518 Last updated: July 23, 2018 Applies to: