Microsoft Office 2013 not responding

i just purchased Microsoft Office 2013 and when i try to open a file or document on excel or word it says "not responding" and i have to close the program. outlook and Powerpoint work fine though. i tried reinstalling but no luck. i have word starter and excel starter on my laptop aswel. please help.
 

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Last updated August 22, 2019 Views 49,553 Applies to:
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Answer

See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at:

http://support.microsoft.com/default.aspx/kb/921541?p=1

If the Fixit does not work, the Manual Steps would still be relevant.

Note however for Word 2013, the Word Data registry subkey will be

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Data

likewise, the Word Options data registry subkey will be

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Options

Another thing that you could do is to repair Word in the Control Panel. Click on the Uninstall a Program and then one the Microsoft Office application in the Uninstall or Change dialog and then click on Change and then on Repair.

 

You may however need to uninstall the Starter versions

 

See “How to Repair, Uninstall and Re-install Microsoft Office Starter 2010” at:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c02981221#N29

thanks. i tried all these however they didn't work. I did find the solution and it was to uninstall Abbey Finereader. Thanks for your help anyway :)

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