Problem importing image file in Visio 2013

I can not insert image file into Visio 2013 (INSERT > PICTURES > (any graphic formats .png, .jpg, etc). It gave me message state "Import of image file failed: '[name of the image file]'. 

Please help. 

Thank you.

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Me Too! I even took a Visio class and the instructor is unable to figure it out. I tried contacting Microsoft but was told I had to open a ticket. I get Visio through work so I don't have a product key and it's required to submit a ticket. This after a frustrating phonecall with a CSR with a definite language barrier. I spent 5 minutes trying to get him to understand the name of my company!

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Hi,

We had the problem with Visio 2013 SP1 (15.0.4569.1504) as well. When we installed update KB3114720 it upgraded Visio to version 15.0.4797.1000, and the problem was resolved. Hope this helps...

Pieter

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Question Info

Last updated November 19, 2020 Views 7,549 Applies to: