Install probems with trial version of Microsoft Professional Visio 2013

I have had various problems with installing a trial version of MS Pro Visio 2013.  My support team at Toshiba have been working on this for about 7.5 hours, and have cleaned up some things but could not get beyond the following error message:

Error 25004 The Product Key you entered can not be used on the machine.  This is most likely due to previous Office 2013 trails being installed (system error:-01073422308)

A while back I tried to install a trial version of Microsoft Project but could not load it.  Could this be the cause?


Question Info

Last updated October 3, 2019 Views 3,483 Applies to:
The 25004 error is triggered when you try to re-install the same trial. It can be caused due an aborted/abended installation attempt.  I do not believe that a Project trial would affect a Visio trial, but I don't have documented confirmation of that.

The only "fix" I know of for this error is re-installing Windows, or trying to install the trial in a fresh virtual computer installation.

Code 25004 Error “Error 25004. The product key you entered cannot be used on this machine”

Or 25004 could  indicate problems with the trial product key, I think MS thinks it’s been used on this machine, so lets go back and start over again.   

·      Get a new trial product key, may need to create a dummy e-mail id to get it.

·      Uninstall current trial, use FIX IT from 290301 and confirm with manual process confirmation msl

·      reboot into safe mode (with networking)

·      clean TEMP folder

·      install new trial (in safe mode)  (I don’t know how they did this since in Vista I get message Installer service cannot be starter  2010  If you have 64-bit windows, download the tools to your HD before running them

This error can also be caused by trying to use a volume license KMS product key on a without the required activation server. If you are on a corporate network, possibly the Activation server is inaccessible.


And if you have previous Office files on the computer are not completely uninstalled, such as Office 2010 beta, let’s try to completely uninstall them and then re-install Office 2010 again.

Manually uninstall the 2010 Office system:

Note You must be logged on to Windows with a user account that is a computer administrator to complete this method. If this is your personal computer, you are likely already logged on with an administrator account. If this is a computer that is part of a network, you might have to ask the system administrator for help. To verify that you are logged on to Windows with a user account that is a computer administrator, visit the following Microsoft Web site:

<snip >

same issue and finally managed to get around it by doing the following:

·      Navigate to C:\Program Files\Common Files\microsoft shared

·      If there is a folder called OFFICE15 or OfficeSoftwareProtectionPlatform delete that folder.

·      Navigate to C:\Program Files (x86)\Common Files\Microsoft Shared

·      Same as above, If there is a folder called OFFICE15 or OfficeSoftwareProtectionPlatform delete that folder.

Now, try reinstalling.



Additional registry information for Office

UserInfo subkeys:


Shadow subkeys for Windows Server 2003 and for earlier versions of Windows Server:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\14.0

Shadow subkeys for Windows Server 2008:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software


Office 2010 x64 PKC license, Visio 2010 Trial and Project Trial install causes 25004 error

The Office installation is indeed a legit copy. I downloaded the installer package and purchased a PKC from PC World a couple years ago.

I have tried the activation center but whilst they have confirmed my PKC is legit, they are at a loss as to why I have had issues. ‘It shouldn’t happen’ was their response. They even got someone who was able to RCD into my laptop and they themselves couldnt understand what was wrong.

Using your ‘reinstall windows’ idea, I have however been able to ‘reproduce’ the problem under a virtual machine. This gave me a clean slate to ensure there was no conflicting programs or corrupt registry keys etc.

The VM had a legit copy of Win7(x64) installed and I was able to install Office Professional 2010(x64) using my PKC and have it running successfully. Then I tried installing Visio and Project Trials again. This completely broke Office so there is something majorly wrong with this Trial system they implement.

I now have three VMs, one for a functioning version of Office, one for Project Trial and one for Visio Trial. Its a solution but far from ideal and I get the suspicion my upgrade to Office 2013 isnt going to be a smooth one anymore!


 “Error 25004. The product key you entered cannot be used on this machine” error message when you install Office 2013


“ The best time to plant a tree was 20 years ago.
The second best time is now. ”
― Chinese Proverb

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