Powerpoint crash when using setting transparent color tool

So what happened was that I was using the "set transparent color tool", and powerpoint immediately crashed upon clicking a photograph with the tool. I did a repair using programs and feature, and powerpoint still crashed.
Here is the link to the crash log from windows event log: http://sdrv.ms/1axE2eb

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Does the same thing happen with all photos, just this one particular photo or with some photos but not others?

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I went and tested, and powerpoint only crashed when I set transparent color on a specific two image that I had downloaded from the internet + edit in photoshop. So I guess photoshop's way of saving JPEGs cause PPT to crash?

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It can.  Make sure you're saving them as RGB rather than CMYK and make sure Photoshop isn't including any color profile information (which I think it may do by default; you may have to threaten to hurt it).

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Well thanks for you help, but isn't crashing a bit too extreme, only to tell you that the picture isn't supported?

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It's not that the people who designed PPT consider this a feature or even a deliberate behavior.  Nobody can anticipate everything that's liable to happen.




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https://www.pptools.com

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Hi Steve,

Thanks for the post.

I do a lot of photo manipulation in powerpoint just because it's usually easy. I just installed PPT2013 and ran into the same problem described in this thread. It happens just on one photo and crashes PPT every time. I know, I know, expecting a different outcome is insanity (Einstein). But, I'd like to figure out what's causing this so I can avoid it and manipulate photos so they don't cause the crash.

I downloaded a photo from FaceBook into a folder in My Pictures and then inserted it in a PPT2013 slide. I resized it down to something smaller than the whole slide. Then I tried to make the background transparent using the Picture Tools -> Format -> Adjust -> Color -> Set Transparent Color. It crashes every time. I tried the same process in PowerPoint 2010 and it worked fine. So, this is definitely a 2013 issue.

As an additional test I followed exactly the same procedure in PPT2013, from the same FB site, selecting a different photo. No crash. Hmmm.

I displayed the properties of both downloaded files, side-by-side, using Windows Explorer. The only difference was orientation. BTW, it's the "WebbTide.jpg" photo that causes the crash. See below:

--------------------------------------------------------------------------------

The PhotoShop Elements 10 RAW data for "Test photo1.jpg":

<?xpacket begin="" id="W5M0MpCehiHzreSzNTczkc9d"?>
<x:xmpmeta xmlns:x="adobe:ns:meta/" x:xmptk="Adobe XMP Core 5.2-c001 63.139439, 2010/10/12-08:45:30        ">
   <rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#">
      <rdf:Description rdf:about=""
            xmlns:xmp="http://ns.adobe.com/xap/1.0/">
         <xmp:CreatorTool>Adobe Photoshop Elements 10.0 Windows</xmp:CreatorTool>
         <xmp:CreateDate>2014-03-20T16:36:10-07:00</xmp:CreateDate>
         <xmp:ModifyDate>2014-03-20T16:36:11-07:00</xmp:ModifyDate>
         <xmp:MetadataDate>2014-03-20T16:36:11-07:00</xmp:MetadataDate>
      </rdf:Description>
      <rdf:Description rdf:about=""
            xmlns:dc="http://purl.org/dc/elements/1.1/">
         <dc:format>image/jpeg</dc:format>
      </rdf:Description>
      <rdf:Description rdf:about=""
            xmlns:photoshop="http://ns.adobe.com/photoshop/1.0/">
         <photoshop:ColorMode>3</photoshop:ColorMode>
         <photoshop:ICCProfile>c2</photoshop:ICCProfile>
      </rdf:Description>
   </rdf:RDF>
</x:xmpmeta>

The PhotoShop Elements 10 RAW data for "WebbTide.jpg":

<?xpacket begin="" id="W5M0MpCehiHzreSzNTczkc9d"?>
<x:xmpmeta xmlns:x="adobe:ns:meta/" x:xmptk="Adobe XMP Core 5.2-c001 63.139439, 2010/10/12-08:45:30        ">
   <rdf:RDF xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#">
      <rdf:Description rdf:about=""
            xmlns:xmp="http://ns.adobe.com/xap/1.0/">
         <xmp:CreatorTool>Adobe Photoshop Elements 10.0 Windows</xmp:CreatorTool>
         <xmp:CreateDate>2014-03-20T04:49:12-07:00</xmp:CreateDate>
         <xmp:ModifyDate>2014-03-20T04:49:12-07:00</xmp:ModifyDate>
         <xmp:MetadataDate>2014-03-20T04:49:12-07:00</xmp:MetadataDate>
      </rdf:Description>
      <rdf:Description rdf:about=""
            xmlns:dc="http://purl.org/dc/elements/1.1/">
         <dc:format>image/jpeg</dc:format>
      </rdf:Description>
      <rdf:Description rdf:about=""
            xmlns:photoshop="http://ns.adobe.com/photoshop/1.0/">
         <photoshop:ColorMode>3</photoshop:ColorMode>
         <photoshop:ICCProfile>sRGB IEC61966-2-1 black scaled</photoshop:ICCProfile>
      </rdf:Description>
   </rdf:RDF>
</x:xmpmeta>

------------------------------------------------------------------------------------

I'm guessing the meta data tag "photoshopICCProfile" is what's crashing PPT. Notice the value is "sRGB IEC61966-2-1 black scaled" in the crashing photo. It's "c2" in the non-crashing photo.

First, is that a reasonable assumption? And second, how do I avoid this meta value in the future? Can I change this value somehow?

Oh, and if Microsoft is monitoring - hopefully this is debugged enough or at least narrowed down for a fix.

Any help would be appreciated.

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This is great info ... thanks for taking the time to track it down and better yet, to post it back here.

Can you use OneDrive/SkyDrive, Dropbox or the like to post these photos so we can download them?

I'd like to have a look and if possible reproduce the problem; if I can do that, I'll send it along to some people at MS who might be able to help.

In general, it's a good idea to save files w/o attached color profiles.  PPT has had problems with these in the past and may still with some of them.  

For grins, I opened an existing picture in Elements, saved it as JPG with Generic color profile, inserted it into PPT 2013/365 with updates applied.  Used the transparent tool on it and no crash.  Do you happen to know how this other profile, the one that apparently causes the crash, got applied?  I'd like to try that too.

In any case, a possible workaround:

Select the image once inserted into PPT.

Copy it

Paste Special, As PNG

Delete the original image, use the pasted PNG.

That should clean out any color profile info at all.  As near as I can tell, PNG doesn't allow for profiles.

You could also go back to the original image and save again as PNG from Elements or use ... shoot, where was it? ... Edit, Color Management? ... where you can set No Color Management, which should cause Elements to discard any profile info.

PowerPoint Help:
https://www.pptfaq.com/
PPTools:
https://www.pptools.com

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Hi Steve,

I did post my copies of the photos to onedrive a public folder at:

https://onedrive.live.com/redir?resid=43B5FE628101A077%21116

But perhaps getting the photos from the original source would be better to minimize variables for debugging. From the FaceBook pages I did a "Save Image As" from FireFox and saved them as jpg files. I have no idea how color profiles might have been picked up along the way. It must be in the original photos' metadata because there was absolutely no difference in how I captured them.

The FB group where the originals are stored is a public group - the Sequoia Yacht Club page, so I'm not publishing any private urls here.

The test photo can be found at:

https://www.facebook.com/sequoiayc/photos/pb.251419333943.-2207520000.1395339346./10152230242868944/?type=3&theater

The webbtide photo is here:

https://www.facebook.com/sequoiayc/photos/pb.251419333943.-2207520000.1395339711./10152153059783944/?type=3&theater

I'm not very good at PhotoShop Elements - thus I do most of my photo manipulation in PPT for the SYC newsletter I publish weekly. Thanks for the advice on stripping the color management.

- Byron

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Houston, we have REPRO.

No problem with either of these images in PPT 2010 but setting transparency on the one of the sailboat in open water InstyTrashes (TM applied for) PowerPoint.  

The Copy/Paste Special/As PNG trick works though.  After doing that, transparency doesn't cause any problems.

I'm tossing this over the fence to someone at MS.

PowerPoint Help:
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PPTools:
https://www.pptools.com

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Another interesting bit ... I opened the problem JPG In Elements 10 and had Elements *remove* the color profile and save to a new file.  That crashes PPT too.  But I also opened the file in Elements, changed to srgb profile and saved.  That one works fine.

So is it a PPT bug?  I'd say so, in that it shouldn't crash like that.

Is it crashing because it's dullwitted or because Adobe did something evil to the JPG?  That's another question.  One I can't answer.  But all four files are on their way to MotherShip. ;-)

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Last updated January 6, 2020 Views 1,416 Applies to: