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RunDll32 Outlook Mail - Windows Host Process Error (SOLVED)

RupertMenneer started on

Hello All,

Recently I had a problem with one of my users laptops the laptop model was a Dell M3800 I believe. The problem related to Office 2013.

The issue was - When you create a new mailbox it crashes and gives your an error message or similar to "RunDLL32 WINDOWS HOST PROCESS ERROR".

After hours of trying to solve this issue, rebuilding the laptop, updating, fiddling with windows settings, running SFC /Scannow, etc, etc. I solved the issue! so i thought id share.... 

  1. Open Microsoft Word 2013
  2. Go to FIle, Options, Advanced
  3. Scroll down to "display"
  4. Check the box "Disable Hardware Graphics Acceleration

The problem arises when you have a dedicated graphics card on your computer. This option disables the use of the dedicated card and uses the integrated one instead (I have zero idea why office needs to use a graphics card for its applications since its 2d and runs the same without it).

This issue caused me pain! hopefully I can help others too as I hadn't seen any solutions to the problem like this one.


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