Office365 Outlook 2013 Sending error 0x800CCC13 Cannot connect to the network. Verify your network connection or modem

After installing Office 365 this error started happening.  I cannot send any emails.  I had Outlook 2010 installed before.

I edit the Account Settings area and click Change Account, the Test Account Settings button works fine.  I have 2 email accounts using separate POP3/SMTP server connections and both work fine in the Test Account Settings.  When sending an email the Send/Receive Error message still appears.

This is not an issue with the POP3/SMTP settings, in my opinion, if the test settings works correctly.  The test message does get sent (verified through a web interface for the email).

What can I do next?  My Outlook client is pretty useless if I can't send an email.

Thanks.

 

Question Info


Last updated October 3, 2018 Views 14,706 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hello Tom,

Does the issue occurs with both the email accounts?

Check for emails stuck in the Outbox folder. If found, you may remove or delete the emails and then verify the results.

If the same issue persists then create new profile for Outlook 2013 then configure any one email at a time and check how it works.

Refer to the link below on how to create new profile:

http://office.microsoft.com/en-us/outlook-help/create-an-outlook-profile-HA102749460.aspx

For further queries, reply and we would be happy to assist.

Thank you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I created a new profile, then added my outlook.com account (that I didn't have in there before).  I let it automatically configure the settings.   The outlook.com account shows ok in outlook but when I send an email, the mail is stuck in the Outbox folder.  No errors this time but it won't send the email.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thank you for the update.

Which is the Anti-virus software installed on the computer?

You may restart the Computer in clean boot to make sure no third party applications are interfering Outlook to send emails and verify the status.

Refer to the article mentioned below on how to do clean boot:

http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting in clean boot, ensure you restart the computer in normal mode.

Let us know the result to assist you further.

Thank you.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Removing the Exchange add-in fixed this problem for me: Go to File>Options>Add-Ins>Manage COM Add-ins>GO>Remove the Exchange add-in.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Worked like a dream, thank you so much

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks for supplying this fix, I'd have never figured this one out. I upgraded to Outlook 2013 and could no longer send from my accounts. This fixed it.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Thanks for this fix, its worked for me today too!

For some time I have noticed the number of messages being sent (shown on the bottom status line of Outlook) is always more than the actual number, last night it showed "Sending 7 of 7 messages..." before declaring it was "Error 0x800CCC13 Unable to send messages"

I was only sending one from Outbox! What gives?

Also I have used the fix once before and I noticed that the add-in was back - is it possible to completely remove it?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Karin,

Thanks for this fix!

Please are you able to comment on my post which I inadvertently placed on BobMe's post?

I meant the message to got to you...

Many thanks,

Geoff Pryor (pryorg)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

After installing Windows 10, I started getting this error and none of the suggestions made here and elsewhere worked for me.

Then I found another forum response under a different send error code and the solution there worked - run sfc /scannow in a command prompt window.

It took 10 minutes to complete but found and fixed 2 corrupt files (C:\WINDOWS\SysWOW64\en-US"\[l:68{34}]"Windows.Media.Speech.UXRes.dll.mui"  and C:\WINDOWS\SysWOW64\en-US"\[l:26{13}]"mlang.dll.mui", according to the CBS log.)

And now Outlook is fixed and working fine.

Hope this helps someone else too.

40 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have the same problem after installing Windows 10. Tried your fix Anon1071 but if i type  run sfc /scannow it just says 'run' s not recognised as a command....

If I just type  sfc /scannow it says "must be an administrator running a console session..." I'm the only one who uss this machine and as far as I'm concerned I am the administrator! How do I get it to believe me!?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.