ntdll.dll crashing Office 2013

Seeing the following error out of the blue with Office 2013 (Outlook, Word, Excel - all produce same error).  Application will not stay loaded for more than 30 seconds.

 

Have taken the following steps to troubleshoot with no resolution:

 

-Uninstalled Abby Fine Reader

-No BT add-ins

-disabled ALL add ins (PDFMaker,OneNote)

-Repaired Office 2013 (professional edition)

-Removed Office 2013, rebooted, reinstalled to different physical drive on PC.

-Running NIS2013 - completed full virus scan.

-Ran HitmanPro 3 for 2nd opinion and can rule out RootKit, Virus, Malware etc.

-Outlook 13, Word 13, Excel 133 all function in SAFE MODE.  But need to use software in regular mode.   At least I can get my e-mail via safe mode.

 

Very much appears that ntdll.dll is part of the problem.   Need some help from the community!


Thanks (event log below)

 

 

 

 

 

Event log:

Log Name:      Application
Source:        Application Error
Date:          4/17/2013 4:57:04 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ITMGR-WIN8.300.Universalmacomb.com
Description:
Faulting application name: WINWORD.EXE, version: 15.0.4481.1508, time stamp: 0x513f5293
Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
Exception code: 0xc0000374
Fault offset: 0x00000000000ea485
Faulting process id: 0x12d0
Faulting application start time: 0x01ce3bae01bcdc3d
Faulting application path: G:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 5b55c079-a7a1-11e2-bec5-e06995fb9481
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-04-17T20:57:04.000000000Z" />
    <EventRecordID>72979</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ITMGR-WIN8.300.Universalmacomb.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>WINWORD.EXE</Data>
    <Data>15.0.4481.1508</Data>
    <Data>513f5293</Data>
    <Data>ntdll.dll</Data>
    <Data>6.2.9200.16420</Data>
    <Data>505ab405</Data>
    <Data>c0000374</Data>
    <Data>00000000000ea485</Data>
    <Data>12d0</Data>
    <Data>01ce3bae01bcdc3d</Data>
    <Data>G:\Program Files\Microsoft Office\Office15\WINWORD.EXE</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>5b55c079-a7a1-11e2-bec5-e06995fb9481</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

 

Question Info


Last updated July 17, 2019 Views 64,675 Applies to:

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The new version (15.0.4753.1003)  (september) for "Office  pro plus 2013"  and "Office 365" - 64 Bits - fix the problem, no more crash with ntdll.dll !!!

Unfortunatly this fix was invalidate after a reboot (it is necessary to "repair online" office after each reboot :( )

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I just started seeing this error with my users in Outlook 2013. I have "repair online" which was a no go. Also did the registry setting rename and the problem still happens. Any ideas?

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I also just began seeing this issue with one of my users...

May be one of the recent Windows updates that may have broken it again and revived this issue. My user is on Office 2013 64-bit and gets the crash in Outlook specifically and surprisingly we can force the crash with a particular email when opened. I'm thinking it may have something to do with how Outlook handles some of the images in people's signatures and that may be why emails that contain certain people seem to be more prone to causing the crash.

I will check back if I find a solution, but as of now, I tried a full repair and the REG fix suggested earlier to no avail.

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The issue has been confirmed for my case. After uninstalling this Windows Update the Outlook is no longer crashing. My hunch was pretty close that some element inside specific emails was causing it..I guess it was the OpenType font and not the images!

Here is the article that confirmed it for reference:

http://www.infoworld.com/article/3004519/microsoft-windows/kb-3097877crashes-outlook-causes-network-sign-in-black-screens.html

Cheers!

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Uninstalling KB3097877 worked for me.  I got 11 calls from different customers, a range of O/S's and Office versions, this fix worked on all of them. Outlook and IE were crashing.

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Uninstalling KB3097877 worked for me.  I got 11 calls from different customers, a range of O/S's and Office versions, this fix worked on all of them. Outlook and IE were crashing.
You beat me to it...

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http://www.howto-outlook.com/news/windows-update-kb3097877-crashes-outlook.htm

Looks like Microsoft patched this update and it's safe to install again. I'm trying it on a client's machine now.

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What I have done:

open registry

find Under HKEY_USERS\...\Software\Microsoft\Office\<version =15.0 for Office 2013>\Common

Rename 'Common' as 'Common_Bad'

Open word, Answer the question for reinitiate word

Word would stay open.


REgards


Sorry, but what has that got to do with Outlook crashing?? This thread is about Outlook and not Word, am i right?

Paul

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I had the same error for Word. On some documents, it was crashing after 5 seconds as soon as the document was opened. No com add in, tried reinstalling etc. It worked in safe mode though.

Faulting application name: WINWORD.EXE, version: 16.0.6001.1038, time stamp: 0x56349235
Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56258e62
Exception code: 0xc0000374

I tried so many different solutions posted around this forum and finally the Uninstalling KB3097877 worked for me.

I hope this helps someone else.

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I tried all of the above does not help.
after removal of renovation and new installation problem neodnakratno repeated.

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