Embedded PNG BASE64 images <img src="data:image/png;base64 ...> are not shown in Outlook 2013

Hello:

I am getting a lot of emails from gmail with embedded pictures <img src="data:image/png;base64 ...>  being shown as a red X.

Is there any way to display them properly?



Jiri Pik, ****@*******.*** Web: http://*******.***, LinkedIn: http://***.********.***/**/********, Twitter: http://*******.***/********

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Hello Jiri,


Thank you for choosing Microsoft Community and posting your query


I would require additional information about the issue for better assistance:


1) What is the format of the embedded pictures?

2) Are you experiencing this issue across all the emails or specific emails?


Follow the below mentioned methods and verify the result:

Method 1


Open the Outlook window, click on File, Options, Trust Center, Trust Center Settings, and then click on the Automatic Download option, ensure that "Don't download pictures automatically in HTML e-mail messages or RSS items" is un-checked. Check if this helps.


Method 2


If the above step fails, Open Outlook in safe mode and check if you are able to see the pictures:


· Hold Windows key + R.

· Copy and paste, or type the following command in the Open box, and then press Enter:

Outlook /safe

Note: There is space between Outlook and /

If Outlook safe works, disable the add-ins following steps mentioned below and determine the problem causing add-in:


a) Click on File menu, click Options, Add-ins, Go button besides Manage: Com-in Add.
b) Check if there are add-ins listed, clear the checkbox.
c) Close the Office program and restart it.
d) Disable each add-in one at a time, restart the Outlook, and repeat the above procedure. If the issue reappears again, it will help you to determine which add-in is causing this issue.

Method 3

Run the fixit available in the article below which will force Outlook to use a specific folder for temporary files.

http://support.microsoft.com/kb/2638687

Method 4

You may also refer to the article provided below which provides information for this issue http://support.microsoft.com/kb/2753594

I hope the above information helps. Please take your time to try the suggestion and let me know the results at your earliest convenience.

Thank You.

 

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Hi:

thank you for your kind response.

1) What is the format of the embedded pictures? 


PNG BASE 64. I am not sure whether this is a problem. My web research showed that some years ago this was not a supported format.


If you like, contact me directly at jiri <at> jiripik <dot> com and I am most happy to send to you a sample email with this.


2) Are you experiencing this issue across all the emails or specific emails?

only emails sent with screenshots attached to GMAIL web composed emails.  


"Don't download pictures automatically in HTML e-mail messages or RSS items" is un-checked


It's off and only gmail embedded pictures are failing.


Method 3 

Doesn't work, Not designed for Win 8


Method 4

It was already there.



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The way the images were pasted is as follows:


- I log onto my gmail account through the web and paste screenshots using MS "Sniping tool" ... 

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Hello Jiri,

Thank you for replying.

Are you able to view the same images on webmail? 

Let's create new profile following instructions mentioned in the below article and verify the result:
http://office.microsoft.com/en-in/outlook-help/create-an-outlook-profile-HA102749460.aspx

Reply with the result for further assistance.

Thank You.

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no, i am unable to see them in Outlook WebMail but i am able to see them on iPhone

New profile would not help

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Hello Jiri,

1) Did you mean Outlook Web Access or Outlook.com email account accessed from web browser??

2) What type of email account are you working on? Is it POP3, IMAP, Exchange Active Sync or Exchange server email account?

Reply with necessary information.

Thank You.

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Hello Jiri,

1) Did you mean Outlook Web Access or Outlook.com email account accessed from web browser??

2) What type of email account are you working on? Is it POP3, IMAP, Exchange Active Sync or Exchange server email account?

Reply with necessary information.

Thank You.

1. Outlook Web Access
2. Exchange 2013

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Hello Jiri,

1) Did you mean Outlook Web Access or Outlook.com email account accessed from web browser??

2) What type of email account are you working on? Is it POP3, IMAP, Exchange Active Sync or Exchange server email account?

Reply with necessary information.

Thank You.

1. Outlook Web Access
2. Exchange 2013

I'm unable to see the image too in OUTLOOK.COM,  I can see it in many other email provider.  What I see on OUTLOOK.COM is a grey box !

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Hi,

I apologize for not replying in a timely manner.

Since the issue is only experienced emails accessed via Outlook.com webmail, I kindly request you to post this query in the following Outlook.com section for better suggestions.

http://answers.microsoft.com/en-us/outlook_com/forum

If you have any other queries related to Office products, feel free to reply and I'll be happy to further assist you.

Thank you.

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Nah, I read elsewhere that this is normal since Microsoft and many others don't allow such inline image to be send by code

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Last updated April 16, 2021 Views 30,106 Applies to: