Deleting an Outlook profile that I initially messed up

Upon setting up Outlook 2013 I initially used the wrong type of account (microsoft exchange) to try to get into my gmail account.  This seems to have corrupted the "Outlook" file and now everytime I try to open Outlook it gets stuck on the "Loading profile" portion of the bootup.  I get the error "The connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete this action."  It then throws me to a Microsoft Exchange prompt which is again not what I'm trying to set up.  After hitting cancel or ok, it then tells me via prompt that "Cannot Start Microsoft outlook.  Cannot open the Outlook window.  The set of folders cannot be opened.  The file c:\etc.... is not an outlook data file."  I circumvented this by correctly setting up the account I needed in the "safe mode " of Outlook.  Unfortunately everytime I close outlook and try to log into it regularly it keeps thinking I want to start the original profile.  How do I delete the orginal profile that is no longer the default?  
 

Question Info


Last updated March 25, 2019 Views 5,244 Applies to:
Answer

Close Outlook. Press windows key, type mail on the start screen, press the down arrow twice and press enter, mail should be selected, press enter again.

Click show profiles and delete the profile- start over with the correct profile type.

Diane Poremsky [Outlook MVP]
Outlook Resources: https://www.slipstick.com
https://www.outlook-tips.net


** I don't work for Microsoft, I just volunteer here.**

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