unable to update office rt home 2013 on tablet get error 25004and 1073422314

Hi. My surface RT has not updated the office 2013 home and student preview. Now when I press word it starts to configure and then error 25004 and error 1073422314 come up the it all closes down. I have tried refresh and loads of other things but to no avail. Now getting annoyed, as I'm not technically minded. Hope someone can help.
 

Question Info


Last updated November 1, 2018 Views 2,002 Applies to:

Hi,

 

Mention the troubleshooting steps you have performed to resolve the issue.

 

Let us run the Fix it from the following article to repair Office 2013 RT and check if it helps:

http://support.microsoft.com/kb/2751424/en-us

 

Note: Ensure to save the Fix it on the desktop and then run the file.

 

I hope this fixes the issue. If you still have issues, you may reply and we’ll be happy to help you.

 

Thank you

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Hi Girlish. That worked in that the office has now totally gone.  Now I need instructions on how to obtain the proper update for this surface RT 8.1.  Thanks for getting me this far.

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Hello,

 

Thank you for replying.

 

Repairing Office 2013 RT should not have removed Office on the device. Since the repair has not worked, let us try to reset the device.

 

According to the Office 2013 RT Frequently Asked Questions, resetting the device would revert to the edition installed at the time you bought it (either Office Home & Student 2013 RT Preview, Office Home & Student 2013 RT, or Office 2013 RT).

http://office.microsoft.com/en-gb/home-and-student/office-home-student-rt-preview-FX103210361.aspx

 

Note:

·         Ensure to take a back-up of the data before trying to reset.

·         Resetting the device may remove other apps installed.

 

Thank you

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Hello,
Is this issue resolved.
I'd like to know more clear details of this problem. 
What is meant by "updating office rt 2013" ? Isn't it the latest version for Surface RT tablets?
So why updating again?

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Girish,

I ran the Fix it contained in the link you provided.  It uninstalled Microsoft Office and I don't know how to re-install it.  Please help!

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Hello,

The same problem just occurred on my Surface RT with Office 2013 RT. The above link 'Fix it' is no longer available.

Is there a solution for this issue?

Thanks for your help & best regards,

Koen - Law Library KU Leuven

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