Office 2013 missing after June 11 Microsoft auto upates

Office Home and Business 2013 is now blank under "file size" in Programs and Features following the June 11 Microsoft update.  How do I recover it?
 

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Last updated January 28, 2019 Views 25,957 Applies to:

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So far what seems to be working is an uninstall/reinstall of 2013.  Not optimal for sure.

Based on reading between the lines and the symptoms- it appears to me to be primarily Office 2013 clicktorun on Windows 7.  No VL/MSI/KMS deployment of 2013 is reporting this issue.

I don't read that it's the Windows updates, but the click2run update barfed.

The past info to uninstall/reinstall:

"To resolve this problem, run the Office uninstall fixit from here: http://support.microsoft.com/kb/2739501

Next, re-install Office 2013 by logging into www.office.com/myaccount with your registered email address and click Install Office."

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I'm on the phone now with tech support. They are uninstalling and reinstalling everything. Hopefully that works, but it'll be a pain if I have to do this to all computers. VERY time consuming!

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I am having the same problems.  Can't open any Office files.  I tried uninstalling all the updates from 12 June since everything was OK until then but it didn't help.  I really need to get to my files.  Can MS help a novice fix this problem??

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CAUTION - you can't always reinstall without OEM support if your computer came preloaded from the factory. Directions at www.office.com/myaccount stop installation and tells you (me) that you have to go through OEM support.  For me, that was Toshiba and I had to pay for support plan to have them remote in to my computer and do the re-install. 

WARNING - just because you fix it once, it might happen again.  Thankfully the rep gave me the address & process for the re-install, because when I started my laptop today, the system went throught the dreaded Applying Patches xxxxxx process (which I thought I undid and turned off yesterday when this happened the first time).  Sure enough, my Office 2013 is nuked again today and I've got to go through the whole process again today on the same computer.

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What has anyone been able to figure out?

Have you tried the tool i mentioned on page 13 of this forum? :-)

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CAUTION - you can't always reinstall without OEM support if your computer came preloaded from the factory. Directions at www.office.com/myaccount stop installation and tells you (me) that you have to go through OEM support.  For me, that was Toshiba and I had to pay for support plan to have them remote in to my computer and do the re-install. 

WARNING - just because you fix it once, it might happen again.  Thankfully the rep gave me the address & process for the re-install, because when I started my laptop today, the system went throught the dreaded Applying Patches xxxxxx process (which I thought I undid and turned off yesterday when this happened the first time).  Sure enough, my Office 2013 is nuked again today and I've got to go through the whole process again today on the same computer.

Just a suggestion, but you could do what I did. After getting reinstalled I turned off the Updates for Office and just left the Windows updates on. I have not had a recurrence since turning off the updates for Office. it is worth a try. Once you get Office reinstalled turn off Updates on the File> Account page all the way on the right-hand side. When you click and hold the Update button it gives you three choices and the top one is to Disable Updates. Try it and see if it works for you.

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I am having the same problem with Office 2013 on my Dell Venue 8Pro w/8.1 Update.

Frederick Kurtz

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Thank you, I will do that. I didn't know until reading posts this morning that the office updates were controlled separately from the windows updates.

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CAUTION - you can't always reinstall without OEM support if your computer came preloaded from the factory. Directions at www.office.com/myaccount stop installation and tells you (me) that you have to go through OEM support.  For me, that was Toshiba and I had to pay for support plan to have them remote in to my computer and do the re-install. 

WARNING - just because you fix it once, it might happen again.  Thankfully the rep gave me the address & process for the re-install, because when I started my laptop today, the system went throught the dreaded Applying Patches xxxxxx process (which I thought I undid and turned off yesterday when this happened the first time).  Sure enough, my Office 2013 is nuked again today and I've got to go through the whole process again today on the same computer.

To All Affected.

For what it is worth my system appears to be corrected, thanks in part to Susan Bradly and the MS Support team.  I have downloaded and installed the dreaded June 10 or 11, 2014 updates while being monitored by MS and everything went through just fine.  I was given a diagnostic link for my computer which I ran and the file was sent to MS.  Since I had my system up and running by first, doing a restore, uninstalling Office 2013, and then doing a reinstall, and finally NOT downloading the updates my diagnostics really didn't show them much.  Since the diagnostics tool was only for my machine I can't post the link here.  MS will have to provide a link for your system.  One thing that was pointed out on my system was that I'm running Office 2010 and Office 2013 and this alone may have caused my issue.  I'll now uninstall Office 2010 to prevent any possible conflicts in the future.  MS Support was eager and willing to assist me in solving my issue with Office 2013 not starting.  What corrected the problem is still unknown to me but I do think it would be to everyone's best interest to open a trouble ticket with MS.  Each system environment is different and may require a separate solution.  I do hope this helps toward solving your issues but complaining or identifying your issue on the forum alone will not solve your particular problem.  Thanks again to Susan Bradly and Pratik Bhayani (support team INDIA) for their assistance.

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Thank you, I will do that. I didn't know until reading posts this morning that the office updates were controlled separately from the windows updates.

They all come down at the same time, but you can turn the Office ones off independently even if you have a ClicktoRun installation. You will still get updates for everything else, just not Office.

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