Question

Q: I cannot open any office programs after installing updates.

Hello,

None of my Office programs will start since installing the June 11 updates. I get this error: Something went wrong. We couldn't start your program. Please try starting it again. if it wont start, try repairing Office from "program and features" in the control panel.

Answer

A:

Hello Adder,

Shortly after the release of the June 2014  Public Update, we received notification of a potential issue affecting a subset of Office 2013 users. In some cases, users running Office 2013 may not be able to launch Office products after the June Public updates are installed. In order to fix it , first , uninstall Office using the fix it: http://support.microsoft.com/kb/2739501/en-us , then reinstall Office from the My Accounts page.

Note, be sure to have your Microsoft Account and password you used to redeem and install Office. 

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Views: 67,665 Last updated: July 21, 2018 Applies to: