Q: Microsoft Excel has stopped working

I have just purchased Microsoft Office 2013 on a brand new computer using Windows 7 OS.

Whenever I try to open Excel, Word or Outlook, I get an error message stating: Microsoft (Outlook, Excel, Word) has stopped working.   Then it offers an option to check online for a solution, but nothing ever happens and it shuts down. I don't have any antivirus installed onto this computer and this computer has never had any other Office edition installed on it before. It's brand new.



Try opening word or excel in safe mode.  Go to file/options/add-ins and select COM add-ins.  Uncheck the add-ins.  Might work
This solved the problem for me.  I found I had an add-in that must have come from my scanner/printer called ABBYY finereader.  Once I disabled this add in by unchecking, I could start the applications without safe mode.  Thanks Adrian!

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Hi Sharon,

Welcome to Microsoft Community and thank you for posting the question. As I understand you have an issue with accessing of Office Word, Excel and Outlook on the computer. Let me assist you with the issue.


I have a question for you:

Were you able to work with Office applications prior to the issue?



Try to repair Office 2013 installation and check if it helps:

  • Click on Start > Control Panel, click Programs, and then click Programs and Features.
  • Note: In Classic view, double-click Programs and Features.
  • Click Microsoft Office 2013, and then click Change.



If the issue persists even after repairing the Office installation you may try to open Outlook, Excel and Word in safe mode to check if the issue persists:

  • Click Start.
  • Type Outlook /safe, and then click OK.

Note: There is space between Outlook and /.


Replace Outlook with Excel and WinWord to start Excel, Word in safe mode.


I hope the above suggestion helps. If you need further assistance on this particular issue or any other Office related issue let us know and we will be glad to assist you.


Thank you.

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Question Info

Views: 101,268 Last updated: July 19, 2018 Applies to: