Excel 2013 and Word 2013 not working in Windows 8.1

Excel 2013 and Word 2013 were working fine in Windows 8. 

I updated yesterday to Windows 8.1 and now both Excel and Word crash when opened.  A pop-up says that "Excel has stopped working and will shut down" or something to that effect. 

How do I fix this?  Any help would be appreciated. 

Does Microsoft make operating systems that don't accept their own products?   God help us all. 


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Have you installed everything from Windows Update recently? There were several updates for Office released with Win 8.1

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Yes all updates are installed as far as I know. 

In view of the fact that I installed this yesterday, it would be assumed that all updates to Windows 8.1 were included in the download. 


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I have exactly the same problem since immediately after installing the windows 8.1 upgrade!

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In view of the fact that I installed this yesterday, it would be assumed that all updates to Windows 8.1 were included in the download. 



WRONG ASSUMPTION!

Even immediately after installing Window 8.1 (or any version) you MUST run Windows Update.  The "RTM" version of Win8.1 was set a month ago. MS has continued to work, there are almost CERTAINLY at least a few new updates to apply even today.

For Office, only if you have "Office 365" you do not have to worry about Windows Updates. BUT, if you have the 1-computer Office 2013 "local" install, again you MUST run Windows Updates to find fixes.

Note, when running Windows Updates after an install, you will have to do at LEAST 2 "check for new update" scans. A single scan  will NOT pick up all outstanding updates. You have to repeat the scans until it reports it is not finding any more updates!

The Windows Update system is very simple minded. It is designed along the lines of:

look for file name "A1" with a creation date of "Y1". If you find it, download update 01. 

It does NOT know that after installing update 01 you will also have to install update 100. To find that out you have to run the scan again where it will:

look for file name "A100" with a creation date of "Y100". If you find it, download update 100. 


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I have checked "Windows Update".  All current updates have been installed. 

I am not the only person who has noticed that the Windows 8.1 update has interfered with Microsoft Excel and Microsoft Word.  There have been several posts on the Internet about this issue, but with ineffective fixes. 

It is up to Microsoft to fix this.  

I paid $130. last week for Excel and Word (version 2013) and now because of this 8.1 update, it doesn't work and shitloads of data that I had previously entered on Excel and Word programs will be lost. 

When does Microsoft step up to the plate and take responsibility instead of telling the consumer that "you did something wrong"?  

What kind of customer service and response to customer needs is this? 

I am weary of Microsoft but can't afford an alternative. 

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OK, it was something to check.

Sorry, I don't have any other ideas for fixes.

I agree, these install/upgrade problems are unacceptable. It appears the only way to instigate change at MS is money. You have to demand a refund.  If you look through forum you'll see that for MONTHS literally thousands of people have been looking for fixes to "something went wrong" or "office is busy" error messages and there has been no official fix from MS yet.

Why do you think that Windows 8.1 instead of a "service pack" was released in just a year after the release of Windows 8.  Carpy sales is why!

If you look at the "what's new" list of features you'll see many that try to address complaints about Win 8,:
  • "no start menu" (too bad the stupid "Start Button" they recreated is NOT the answer to that complaint"
  • the creation of smaller and bigger tiles (does not address the issue of missing folder feature)
  • allowing more than one Metro app on screen
  • boot direct to desktop (yay!)

An alternative to your problem is ask for your money back and use one of the free or cheap alternatives to Office as long as your assignments are not Office specific


Office Suite Alternatives

 

2013 10 01- 10 comparisons between Google Apps and Office 365

http://www.techrepublic.com/blog/google-in-the-enterprise/10-comparisons-between-google-apps-and-office-365/

 

2013 07 24- Cost breakdown toolkit: Google Apps vs. Office 365

http://www.techproresearch.com/article/cost-breakdown-toolkit-google-apps-vs-office-365/

Topics discussed include hosted email, mobile email from an array of devices, ability to host a public website, ability to use a company's own domain name and email addresses, ability to manage user accounts, calendar sharing, encrypted connectivity for security, 24/7 phone support, and a 99.9 percent uptime guarantee.

The cost analysis includes a toolkit in the download to allow for quick comparisons of Google Apps for Business, Google Apps Vault, Office 365 Small Business, Office 365 Small Business Premium, Office 365 Midsize Business, Office 365 Enterprise E1, Office 365 Enterprise E3, and Office 365 Enterprise E4.

 

2011 08 29- Google Apps vs. Office 365 vs. Zoho Docs: Cloud-Based Office Suites Showdown

https://www.pcworld.com/businesscenter/article/236722/google_apps_vs_office_365_vs_zoho_docs_cloudbased_office_suites_showdown.html#tk.nl_bpx_h_cbintro

 

2013 08 28- Help migrate users from Microsoft Office to LibreOffice 4.1

http://www.techrepublic.com/blog/smb-technologist/help-migrate-users-from-microsoft-office-to-libreoffice-41

<snip>

it will save users the headache of having to learn yet another iteration of the Microsoft Office interface. LibreOffice, held steadfast to the tried and true menu drop-down system.

It won't take long for your end users to feel comfortable with LibreOffice 4.1 because of the interface. When you break it down, almost every office suite works the same -- it's how and where you click that makes a difference. But just in case you find the migration a challenge, here are tips to make the process smoother.

</snip>

 

2013 08 00- Battle of the Office Suites: Microsoft Office 2013 and LibreOffice 4.1 Compared

http://lifehacker.com/you-may-switch-to-libreoffice-but-the-rest-of-the-busin-1148504264

We’ll spare you the suspense and tell you Microsoft Office won this battle, but only due to one reason. To find out what that is, check out the full article!

 

2013 08 00- Feature Comparison: LibreOffice 4.1 - Microsoft Office 2013

https://wiki.documentfoundation.org/Feature_Comparison:_LibreOffice_-_Microsoft_Office

 

2013 07 25- Two days after OpenOffice 4, LibreOffice 4.1 is released

http://www.ghacks.net/2013/07/25/two-days-after-openoffice-4-libreoffice-4-1-is-released/

 

2013 03 13- Two free, full-blown alternatives to MS Office - Open Office / Libre Office

https://windowssecrets.com/newsletter/two-free-full-blown-alternatives-to-ms-office/

As Microsoft's Office has grown in size and complexity, more than a few users have wondered whether there's a viable alternative — especially when it comes time to pay for an upgrade or new copy.

<snip> After using both for a couple weeks, I didn't notice any major features missing in either. Writer is a capable word processor that does pretty much everything Word can do and more. In fact, we picked Writer as the best word processor for Windows. If a word processor is all you really need, then Writer will do everything Word can do and more.

If you're new to spreadsheets or just a light user, Calc gets the job done. However, if you're working in an environment where you're sharing a lot of macros then you're best off sticking with Excel. Both of them are easy to get started with, support the same file formats, and offer a pretty close selection of features.

….

LibreOffice's Impress is a perfectly capable program, but if you're working with people who usually use PowerPoint you might run into some compatibility issues still. If you're just making presentations for your own purposes, then Impress should work for you.

Unlike the rest of the software in the suite, database software is really more about what you and your company use. Base has fantastic integration with MySQL, PostgreSQL, and Thunderbird, whereas Access integrates better with Outlook and Paradox. Both manage to do what they need to do well, so which you use really depends on the context you use it in.

….

For the most part, LibreOffice and Microsoft Office have the same suite of software with the exception of one thing: Outlook. LibreOffice doesn't come packed with an email client, so if you need Outlook or an equivalent, you won't find it here. The rest of the suite is pretty similar.

It's pretty obvious that if money is tight, LibreOffice is the office suite for you. Even still, if Microsoft Office isn't actually required at your work (especially with Outlook), LibreOffice has a lot to offer these days. LibreOffice also supports extensions, which means you can customize the look, features, and feel of the suite to suit your needs. Fortunately, the two office suites usually play nice together, so if you want to give LibreOffice a try for a few days you should be able to continue working with documents you've already created in Microsoft Office (though as stated above, you may run into a few small issues).

 

2013 07 16- Geek level comparison of LibreOffice and OpenOffice program code and their future

http://www.theregister.co.uk/2013/07/16/libre_office_hardware_acceleration/

Provides overview of underlying code changes to LibreOffice and it’s future use of video card to speed up processing

 

LibreOffice 4.0 ships with new features, better looks

http://www.theregister.co.uk/2013/02/08/libreoffice_40_ships/

https://www.libreoffice.org/download/4-0-new-features-and-fixes 

 

Review: LibreOffice 4 liberates you from Microsoft Office

http://www.pcworld.com/article/2042552/review-libreoffice-4-liberates-you-from-microsoft-office.html#tk.rss_all

 

LibreOffice 3.5: The best Office killer yet

https://www.infoworld.com/d/applications/libreoffice-35-the-best-office-killer-yet-187534

 

Ultimate Collection of Best Free Alternatives to Microsoft Office Suite

http://www.askvg.com/ultimate-collection-of-best-free-alternatives-to-microsoft-office-suite/  10 superb free tools for all of your basic business needs 2013 01 14

 

http://www.pcworld.com/article/252603/the_15_best_free_business_tools_apps_and_services_of_2012.html 15 Best Free Business Tools, Apps, and Services of 2012 – 2012 04 23

 

http://www.techhive.com/article/258102/the_best_freeware_for_small_businesses.html Best Freeware for Small Businesses

 

5 Free Open Source Alternatives to Microsoft Office

http://www.cio.com/article/716346/5_Free_Open_Source_Alternatives_to_Microsoft_Office?taxonomyId=3000

 

2010 09 27- Google spikes old MS file formats - Withdraws support for .doc, .xls, .ppt

http://www.theregister.co.uk/2012/09/27/google_kills_old_ms_file_formats/

 

Five alternatives to Microsoft Office 365

http://www.techrepublic.com/blog/five-apps/five-alternatives-to-microsoft-office-365/1860

Zoho, OX, Google Apps, Think Free Office, Live Documents

 

2013 04 18- Going Google (apps), Part 1: Move your mail

http://windowssecrets.com/newsletter/going-google-apps-part-1-move-your-mail/

 

http://windowssecrets.com/newsletter/going-google-apps-part-2-move-your-docs/

 

Part 3: Share/collaborate

https://windowssecrets.com/top-story/going-google-apps-part-3-sharecollaborate/

 

2012 12 12- Review: The new Corel Office

http://www.techrepublic.com/blog/window-on-windows/review-the-new-corel-office/7017

Winodws 8 compatible, (2010) Ribbonized

Bottom Line: Corel’s reboot of their fabled office suite brings a fresh look to WordPerfect and company. However, unless you are a diehard fan of the brand or work specifically with documents designed with the software, stick with something else.

 

Duracell 8GB USB2 with Corel Home Office (full)

http://store.worldstart.com/product/7621

 

Windows Live Essentials

http://windows.microsoft.com/en-US/windows-live/essentials-other-programs

Mail, Writer, Photo Gallery, Movie maker etc.

SSuite Office Free – several versions

http://www.ssuitesoft.com/ssuiteofficepremiumhd.htm

http://www.ssuitesoft.com/wordgraph.htm - Description of Word processor app

 

Ashampoo Office 2010

http://www.ashampoo.com/en/usd/pde/0338/Office_Software/Ashampoo-Office-2010/Details

Textmaker (Word), PlanMaker (Excel) and Presentations (PowerPoint) menu, NOT ribbon, based equivalents. If you sign up for their newsletter they offer software for sale at prices ranging from $5-15 at various times in the year. But at US$40, even full price is cheap.

 

2013 05 30- 10 reasons why Kingsoft Office is better than the competition

http://www.techrepublic.com/blog/10things/10-reasons-why-kingsoft-office-is-better-than-the-competition/3745

 

Kingsoft Office Suite 2012

http://www.topshareware.com/Kingsoft-Office-Suite-Free-2012-download-91031.htm

It's highly compatible with MS Office. Features spell check, a PDF converter, small package size, multi-tab interface, paragraph adjustment tool, drag-and-drop table feature, group convert hyperlinks and more.

 

Free Editor Version 2.0.1.0

http://www.freeeditor.com/

 

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Excel and Word 2013 part of Office 2013 Prof plus package of Home Use Program. 
I download online. Both of these software wouldn't work on windows 8 either. 
I uninstalled my 2010 version package and still wouldn't work. 

It site I use reported I'm only allowed two PC's to use this software on. 
I can't have the 2010 versions on the systems they need to be uninstalled. 
I have an old computer I haven't used since I got this new desktop and I'm thinking
it has the 2010 version on it that's why I can't use Excel and Word 2013. 
Windows may show them as activated accounts. I'm going to try to uninstall 2010 on that
old XP. 
Powerpoint, access, publisher all work in this new 2013 package. 
Not sure why these and not Word or Excel unless I need new graphics or something like that?

I planned to contact supports on Monday est 12pm to 8pm to see they could guide me to 
the specific problem so I'm not spinning my wheels in all directions.  

Doesn't anyone have other suggestions? 
Appreciate any feedback. Thanks. 

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I am going to make a bunch of short statements in reply to your question
  • Rhonda, FYI you should post this as a new question so more people look at it
  • Office 2013 should / does work on Win 8 and Win 8.1
  • Exactly how did you buy Office Pro Plus, it is a limited distribution package?  Did you buy it on a discount from work using the MS HUP, "Home Use (discount) Program"?
  • Office 2013 is allowed to run on only 1 computer.  Office 365(2013) is allowed to run on up to 5 computers at the same time.  Office 2010 is allowed to run on up to 2 computers at the same time
  • Office 2010 on your old computer has no effect on your 2013 installation on a new computer
  • http://office.about.com/gi/o.htm?zi=1/XJ&zTi=1&sdn=office&cdn=compute&tm=17&gps=98_33_955_1404&f=00&su=p284.13.342.ip_&tt=29&bt=8&bts=81&zu=http%3A//office.microsoft.com/en-us/products/microsoft-office-2010-system-requirements-HA101810407.aspx - this page lists the technical requirements for Office 2013
  • technical requirements should not affect only Word and Excel, they would prevent install of the whole office package

Yes, you should contact MS technical support for help with this issue. (Please let us know what the fix is)


Microsoft Online Electronic Software Download (ESD) Support

http://support.microsoft.com/gp/esdentryoffice

Sorry to be part of the finger pointing merry-go-round. But there are no official published fixes from MS for your problem. We can provide generic answers. You have to pester MS for help or ask for your money back.

Many Microsoft products and product upgrades can be purchased via a retail store or online, then downloaded to your computer as an Electronic Software Download. In addition to buying your Microsoft product directly from Microsoft, you may have purchased it from another company. Please select the appropriate issue below to get assistance:


I need assistance installing a downloaded product or I've already successfully installed the product and need technical support.


None of the issues above describe my issue or question.



General trouble shooting in Office 365 ProPlus

http://technet.microsoft.com/en-us/library/gg702620.aspx

 


I recently used online chat support myself. I found it had several advantages over phone support, even though you still contact the same outsourced, support personnel:

·    No ESL accent issues

·    Provides instant time stamped transcript

·    When you get transferred to the “right” person, they can review the history

·    If they don’t read history, you can copy / paste the past conversation to them, saving you having to repeat yourself

·    They are more likely to go off line to ask other people for help (good for you)

·    You don’t have to listen to “elevator muzak” then they are off line

·    You have 2 hands free to surf the web then they are not talking to you

that waiting for online chat responses less frustrating than listening to elevator music.  And when I was handed off to someone else who asked redundant questions, I simply copy and pasted the earlier replies I had given.

 

Plus it immediately gives you a timestamped transcript which you can share with the world ... <grin>

 



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I am the original poster of this issue of Microsoft Excel 2013 and Word 2013 crashing after installing Windows 8.1.  

They worked fine on Windows 8. 

I may have resolved the problem partially.  I went to the Control Panel and uninstalled Office 2013.  I went to the place that I just bought Office 2013 from and I had the product key so I was able to redownload it again. 

This time Excel and Word seem to work alright and not crash every time you try to open them.  However, I had to retype all of my previous Excel documents.  Opening those, even after reinstalling Office 2013, still caused Excel to crash.  Word seemed to be alright with older documents. 

I am annoyed and ticked with Microsoft.  When you come up with a new operating system and a much touted "update" to that operating system, you should test your own bloody products on the system first. 

I'm not happy. 

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Actually, I just went back to one of my newly created Excel documents that I retyped from scratch and that too is crashing in Windows 8.1. 


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Last updated June 10, 2020 Views 43,905 Applies to: