Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Thanks,
Isuru

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Hi,

As per description you are unable to install Office 2013 Professional on the computer. Let me help you with the issue.

 

Try the steps below and check the result:

Step 1:

Run the fix it from the following link to remove traces of Office:

http://support.microsoft.com/kb/2739501/en-us

 

Step 2:

Once the fix it process is complete try the step below to rename the Microsoft Help Folder and check if it helps:

· Hold Windows key + R.

· Copy and paste, or type the following command in the Open box, and then press Enter:

%Programdata%

Rename the 'Microsoft Help' folder as 'Microsoft Help. OLD'

 

Restart the computer and then try to install Office 2013 in windows clean boot mode and check if it helps:

 

Refer the following article on How to restart the computer in Clean Boot:

http://support.microsoft.com/kb/929135

Note: Ensure to restart the computer in normal mode once troubleshooting is completed.

 

Clean boot is performed to disable all startup programs and 3rd party services on the machine and check if they are conflicting with the Office program. If so, you may disable the unwanted software those conflict with the suite or get them updated.            

 

I hope the above information helps.

Thank you.

 

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Thank you ms deepa raj for ur instructions, but it doesn't work, early error come back.  :(
I did 1st step it's now work. then 2nd step rename 'microsoft help.old' folder & restart cleanboot mode & try to instal it, unfortunately it doesn't work  :(

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Hi,

Thank you for replying and it’s unfortunate that even after trying the steps you are unable to install Office 2013 suite.

 

Since the Office installation has failed, I would suggest you to run the fix it again to remove the traces:

http://support.microsoft.com/kb/2739501/en-us

 

Enable to Task Scheduler by following the steps below :

·         Click on Start and select Control Panel

·         Click on System and Maintenance> Administrative Tools> right click Task Scheduler and select Start

·         Confirm the changes and restart your computer if prompted.

 

Once the computer is restarted, right click on setup.exe file and choose Run as Administrator and try to install the program.

 

Let us know the result.

Thank you.

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i did all the above wt u said but there is the same error plz help me out...............

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Hello;

I have the same problem and I did what you said. But the problem still remained...

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i did all the above wt u said but there is the same error plz help me out...............

Hi Naresh,

Thank you for choosing Microsoft Community. Let me assist you with the issue related to Office installation.

 

I need some details to assist you better:

What is the operating system installed on the computer?

 

Verify if you are able to open msinfo32.

Hold Windows key + R.

· Copy and paste, or type the following command in the Open box, and then press Enter:

msinfo32 

 

Try the steps below and check if it helps:

Manually uninstall all the previous versions of Office:
http://office.microsoft.com/en-us/support/how-to-uninstall-or-remove-microsoft-office-2010-suites-HA104027750.aspx

http://support.microsoft.com/kb/290301

 

Also remove Office 2013 manually from the registry:

http://support.microsoft.com/kb/2739501

Note: Ensure to read the disclaimer or take a back up of the registry before modifying it.

 

If the above steps fail, post the latest setup error logs from %temp%

Hold Windows key + R.

· Copy and paste, or type the following command in the Open box, and then press Enter:

%temp%

 

Let us know the result.

Thank you.

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hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Hold Windows key + R.

· Copy and paste, or type the following command in the Open box, and then press Enter:

%Programdata%

Click on  'Microsoft ' folder and navigate to 'OFFICE' and Delete the folder.

Now retry the Office Setup.

Remain Bless..

www.solveittechnologies.com




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Reply In reply to deleted message
This also solve the problem

Hold Windows key + R.

· Copy and paste, or type the following command in the Open box, and then press Enter:

%Programdata%

Click on  'Microsoft ' folder and navigate to 'OFFICE' and Delete the folder.

Now retry the Office Setup.

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I like to share my sollution:

i tried all the already mentionned thinks like
- deleting helpfolder
- deleting keys in registry
- etc. etc.

till i found somewere one little remark about that setup uses the tasksheduler ... so i checked but the service was inactive and i could not start it.... The service was dependent on two other services and they also were inactive... activating both services and then the task sheduler service did the trick... 

office installed in 2 minutes :)

You can check in the taskmanager very simple if your task-sheduler-service is activated... if its inactive i think setup will fail most certainly... at least, mine did. 

hope i helped someone out 

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Dear Microsoft team

I have an problem

Pls let me out specific answer

Q>Microsoft office Professional plus 2013 encountered an error during setup ?

problem signature: details Show

Problem event name: office classic setup
Setup Exe version: 15.0.4420.1017
setup DLL name: 0SETUP.DLL
setup DLL version: 15.0.4420.1017
Error code : 1603
MSI HRESULT: unspecified
Error details : FC73469E
First Error code: 1603
OS version: 6.1.7601.2.1.0.256.1
Local ID: 1033

Thank you for your brilliant monitoring in EAST ASIA

zeesahn
DHK.BAN

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Last updated March 6, 2021 Views 314,108 Applies to: