Microsoft Office 2010 Starter

Split from this thread.

When I try to open EXCEL or WORD or other Microsoft Office Starter 2010 optional actions, the response is: "Click-to Run configuration failure."

There is no option to "repair" under Control Panel/programs/Programs & Features. The only choice is to "uninstall".

Installation of WORD 2007 & EXCEL 2007 now provides access to files, but I would like to know how to overcome the "click-to-run" failure. As above, it seems probable that this problem was introduced by a Microsoft update.

Here are a couple of possible fixes: fix a Click2Run configuration error in Office 2010 Starter

I found that when I added a new user - limited account - and tried to open Word Home and Starter - it installed the necessary  files to fix the problem for all users.


Does Starter 2010 Work on Windows 10

<snip> Yes it works in Windows 10 preview.

Follow the same instructions as if installing in Windows 8.1 </snip>

Office Starter 2010 on Win8

<snip> If Microsoft Office Starter 2010 came with your Windows 7 PC and you would like to use it, you must install and update it before upgrading to Windows 8. If you don’t install the latest version of Microsoft Office Starter 2010 on your Windows 7 PC before upgrading to Windows 8, you won’t be able to use it after the operating system upgrade is complete. </snip>

Can you give some detail on how you got Office Starter working as a fresh install.

There is a program that patches the ‘SetupConsumerC2ROLW.exe’.


It is called ‘Office-2010-Starter-Win8.1_Patch.exe’.


It disables the OS check.


Also after the install, an MS update has to be run, KB2598285.


It can be downloaded and run separately or can be run through the normal windows update after detecting that you have installed Office.


Once patched just run as administrator and remain connected to the internet during the installation process.


I also got the USB key version running in Windows 8.1 by running the KB2598285 first before running the ‘Office.exe’ file on a recently created USB key of Office Starter2010.

SOLUTION: “Click2Run Configuration Failure” when Office 2010 Starter is launched

Posted on April 30, 2011

Here’s a frustrating issue that hasn’t yet been solved by anyone at Microsoft from what I can tell. For  reasons I have now discovered (as detailed later in this article), occasionally some PCs exhibit an error when launching Office 2010 Starter (which is preinstalled on many new PCs). The error is worded as such:

“Click2Run Configuration Failure”Although many solutions on the inernet (even from Microsoft employees and the KB) suggest that a simple Repair install or Uninstall of Click2Run from the Programs and Features menu will orrect this, executing the uninstaller actually triggers the exact same error message.

Update (June 2012): I have now been able to confirm that this probem is caused by the use of registry cleaners.  For more details on why you should never use a registry cleaner, see my blog entry here.

This error may also occur on other downloadable versions of Office 2010, but I haven’t seen it yet anywhere else. Correcting the problem with the preinstalled OEM Starter versions is tricky enough, so I decided to make that the focus of this post.

Here’s what you do to fix the problem. First, you’ll need a special Click2Run cleanup tool that has seemingly disappeared from Microsoft’s server. You can download it here:

Click2Run Cleanup Tool

Once in possession of this tool, take the following steps to correct the problem:

1.    First, be sure to have a copy of the required installation files for Office 2010. Make a backup of them if you don’t have access to them elsewhere by copying the following directory to another location:


2.    Execute the CleanC2R.exe file from the zip archive provided above to completely remove C2R, including the virtual Q: drive containing the relevant install files.

3.    Reboot the PC, then execute the CleanC2R.exe toola second time.

4.    Reboot once more, then execute the offcln.exe tool to completely remove Office 2010 Starter.

5.    Reboot yet again, then navigate to the ProgramData directory containing the Office Starter installation files (they must be located in the exact directory detailed above for the installation to work properly). Run the SetupConsumerC2ROLW.exe file to install C2R once again, along with a fresh copy of Office 2010 Starter.

This should finally correct the issue. If you happen to be missing the installation files for Office 2010 Starter, you can actually find them available for download in various places. Downloading the files and installing the suite is perfectly legal as long as it was already once provided with the PC new by the OEM.


6 people were helped by this reply


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.


Question Info

Last updated July 13, 2020 Views 3,306 Applies to: