"Word/Outlook could not create the work file. Check the temp environment variable."


We are having an issue with just one PC at a client of ours.  The PC is on Windows 7 Pro x64 on a domain running Windows Server 2008 R2.  We have been troubleshooting this for a few weeks to no avail.  We have performed all the steps listed at both here and here (all registry values seem to be correct).  This is 1 of 26 PC's that are on the domain, all with folder redirection turned on to the server. 

There are a few things we have done to fix it, but the issue resurfaces within a day or two.  Renaming/deleting the normal.dotm or browsing to the %appdata% and %userprofile% seems to temporarily fix the issue.  However, we need to figure out a permanent fix for this.  Any advice would be very much appreciated.

Also, this happens with both Word and outlook.
Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
Screen shots by Snagit from www.techsmith.com

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Question Info

Last updated March 23, 2019 Views 6,879 Applies to: