Powerpoint 2010 crashes with video files

Powerpoint 2010 crashes when I try to insert any type of video file. I have also tried linking to a video file with the same result. (please note this is at the point of insertion)

I have tried  the usual trick of turning off hardware acceleration, but still the problem persists.

I had no video issues when I previously used Powerpoint 2007 on the same machine.

 

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Last updated December 12, 2018 Views 30,256 Applies to:
Answer
This was happening to us on several new Lenovo laptops. PowerPoint 2010 would lock up trying to insert or play any video or audio file, but it worked fine if saved as a 2003 .ppt, rather than 2010 .pptx.  After a call to MS tech support, turned out it was the factory installed Corel WinDVD that installs some kind of audio file into the system.  Uninstalled it, and PowerPoint now works beautifully.  Hope that helps others.

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Well, i tried this and it worked for me.
When i was trying to insert a video file(wmv) format it was crashing. tried all the other steps that was said above and none of them worked,

Finally i selected save as 97 - 2003 presentation and then i tried to insert video files, it worked like CHARM!!!!!

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