Outlook crashing due to Images

Outlook crashes when I try to open a email with a picture embedded in the email. This happened in outlook 2007 also. I have the preview pane in my outlook and when i click on the email it crashes there. Then, when i start outlook in safe mode, there is no issue with the email. It opens fine and I can see the embedded picture. How can I fix it so it wont crash when outlook is running normally?

Thanks

 

Question Info


Last updated November 7, 2019 Views 20,195 Applies to:
Answer
Answer

As Outlook safe is working fine try disabling the add-ins and check if this prevent the issue.

Open Outlook > Click on File > Options > Add-ins 

Refer the link below to know how to disable Add-ins.

http://office.microsoft.com/en-us/outlook-help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx   

Note: this article is for Outlook 2007 but it also applies to Outlook 2010.

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