Microsoft Outlook 2010 not connecting???

I have just installed microsoft Outlook 2010, entered the product key and attempted to add my work email with is an Exchange Account.  My computer gives me an error that Outlook is not connected.  My internet  is working and I am confused.  I must of put in my product code 3 or 4 times.  I have Windows 7 and trying to download Outlook 2010.  Thanks

Question Info

Last updated November 16, 2018 Views 1,772 Applies to:

Has your company published external access to your mailbox at all?
If so, ask them for the correct settings and verify it with what you have configured.
Common methods are connecting via Outlook Anywhere or VPN.


As for the product key, are you prompted for it each time that you start Outlook?
In that case, start Outlook as an administrator once on your computer and fill out the code. Restart Outlook normally, and you shouldn't be prompted anymore.

Robert Sparnaaij [MVP-Outlook]

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