Cannot open preview of .Pdf attachment in Outlook mail

CANNOT OPEN PREVIEW OF PDF ATTACHMENT IN OUTLOOK MAIL

I GET THE FOLLOWING ERROR MESSAGE IN OUTLOOK 2010 BETA ON WINDOWS 7

"THIS FILE CANNOT BE PREVIEWED BECAUSE OF AN ERROR WITH THE FOLLOWING PREVIEWER

"PDF PREVIEW HANDLER FOR VISTA"

HOW CAN I REPAIR THE PREVIEWER.


Irv
 
Question Info

Last updated August 15, 2018 Views 153,973 Applies to:
Answer

1. Clear the contents of ‘TEMP’ folder and check if you are able to open the attachments

 

Click on Start > All Programs > Accessories > Run, copy and paste the following command line in the open text box and press Enter

 

%temp%

 

2. Clear the contents of outlook TEMP folder in the following location:

 

Click on Start > All Programs > Accessories > Run, copy and paste the following command line in the open text box and press Enter

 %userprofile%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\

 

 Note: Don’t delete the folder only delete the contents in the folder 

 Close and restart Outlook and check if you are able to open the attachments



Thank You.. You save my ###, well. Thanks a lot.
CompGuy

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Answer

The PDF previewer should work directly on a 32-bit version of Windows with the latest version of Adobe Reader or Adobe Acrobat installed. Sadly, the installer from Adobe does not write the correct registry setting to also enable the previewer on a 64-bit version of Windows.

Firstly are you using a 64-bit operating system? To check that, right click on computer->properties.

IMPORTANT: - Modifying the registry key without taking the backup would be harmful to the computer.

If you are using a 64-bit operating system you will have to add a registry entry to fix this.

1.     Open Notepad.

2.     Copy and paste the content below.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{DC6EFB56-9CFA-464D-8880-44885D7DC193}
Value name: AppID
Value type: REG_SZ
Value: {534A1E02-D58F-44f0-B58B-36CBED287C7C}

3.     Save the file on the desktop.

4.     Right click on the file and rename it to PDF.reg (Make sure the extension is .reg)

5.     Double click on it and click add and ok.

Note: This will also enable the PDF Preview feature in Windows Vista and Windows 7 itself.

72 people were helped by this reply

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