OneNote and SkyDrive don't work with each other.

I'm really hoping that somebody can help.  I've been looking forward to the online functionality of Office, and while I've enjoyed playing with the Web Apps, I'm having the following problems:

In OneNote Web App, clicking "Open in OneNote" opens the standard warning dialog about downloading, and includes this information:

File Name: Online Notebook

After I click 'okay', I see the following three messages:

First: "Opening..."

Then, after a moment: "Searching for section."

Finally, after another moment: "OneNote has encountered a problem and cannot complete this operation"

Conversely, when I try to share a 2010 notebook to the web, I can sign into SkyDrive, see my folders and their privacy settings, but when I click "Share Notebook", I get:

"Connecting to new notebook location", shortly followed by:

"OneNote cannot move the notebook to the specified location"

If I try to create a New Shared Notebook in OneNote, after clicking "Create Notebook", I receive the following message after it tries to connect to the new location:

"OneNote cannot create a new notebook at:^.Documents/SHARE/

Possible reasons include:
- The specified location is not available.
- You do not have permissions to modify the specified location.
- The path or network name contains invalid characters.
- The combined path and network name exceeds the maximum path length.

Adjust the path and notebook name, and try again."

I'm running Windows 7 Professional, 64-bit, and Internet Explorer 8 (the 32-bit version).  I am also running Office Professional 2010, also the 32-bit version.

I haven't tried the SkyDrive functionality in Excel or PowerPoint, but in the Word Web App, clicking "Open in Word" works, but trying to "Save to Web" from Word with a local document produces very similar errors to the OneNote problems.

Please don't tell me this is just one of those 64-bit problems like the 'Print to OneNote' feature in Office 2007...  :-(

Any help will be very much appreciated!

Thank you,


I think I solved the problem.

I ran OneNote in Windows XP Service Pack 3 compatibility mode, and it is now able to save/open SkyDrive OneNote Web App notebooks.

For those who do not know how to do this:

 - Right mouse click on the OneNote icon
 - Select 'Properties'
 - Click the 'Compatibility' tab in the dialog box
 - Check 'Run this program in compatibility mode for:
 - Select 'Windows XP (Service Pack 3) from the drop-down list
 - Click OK.

I'll be interested to know if this solution works for other people.

Good luck!

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Question Info

Last updated March 25, 2018 Views 13,484 Applies to: