Printer properties function address caused a protection fault error.

When I click on Printer Properties in Publisher 2010 I get function address 0x50085a97 caused by a protection fault.  I'm not able to change printer properties on my HP 8500 officejet.  Can you please help me?  Thanks
 

Question Info


Last updated July 19, 2019 Views 94,963 Applies to:
Answer
Answer

Change the default printer on the computer and check if the same issue persists. Refer to the link below for information on how to change the default printer on the computer.

 

For Windows XP: http://office.microsoft.com/en-us/word-help/set-the-default-printer-HP003065607.aspx

 

For Windows Vista: http://windows.microsoft.com/en-US/windows-vista/Change-your-default-printer

 

For Windows 7: http://windows.microsoft.com/en-US/windows7/Change-your-default-printer

If you are able to print then uninstall and reinstall all the printer drivers with all the updates.

24 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Answer
Answer

Go to the HP web site, look around for an updated driver for your printer.

http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=8500+officejet&submit=Go+%BB


Mary Sauer http://msauer.mvps.org/

26 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.